We are looking for a Spanish-speaking Customer Support Technician with a background in automotive mechanics to join a specialist team based in Porto. In this role, you will provide technical support to end users, troubleshoot issues, and deliver a high-quality customer experience in a fast-paced environment.
What you will do:
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Provide technical customer support via phone, email, and/or chat
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Diagnose and resolve issues using your automotive technical knowledge
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Document cases accurately and follow established processes
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Collaborate with internal teams to escalate and resolve complex issues
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Ensure customer satisfaction at every interaction
What we are looking for:
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Spanish fluent (minimum C1) — mandatory
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Portuguese B2–C1 — mandatory
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Previous experience as an automotive mechanic — mandatory
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Minimum 12th grade / high school completion
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Strong communication and problem-solving skills
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Ability to work independently and as part of a team
What we offer:
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Full-time position based in Porto
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On-site during the first month; hybrid 50/50 model possible thereafter for autonomous profiles
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Meal allowance of €12 per working day
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Integration into a multicultural and dynamic team
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Competitive salary
