About Crown Segment
CROWN SEGMENT CONSULTANCY SERVICE – CROWN PORTUGAL, established in 2018 in Lisbon, provides professional consultancy and support services to individuals, families, students, entrepreneurs, and businesses. Through a client-focused approach, the company assists clients with documentation, administrative processes, relocation support, educational opportunities, business establishment, and related services.
With an experienced and dedicated team, CROWN PORTUGAL is committed to delivering reliable, efficient, and personalized solutions while maintaining the highest standards of professionalism, service quality, and client satisfaction.
Job Description
The Client Operations Manager is responsible for coordinating and overseeing client cases from onboarding to completion. The role serves as the primary point of contact for clients, internal teams, and external partners, ensuring that all processes are handled efficiently, accurately, and within established timelines.
The position requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities simultaneously while maintaining excellent customer service standards.
Key Responsibilities
* Manage a portfolio of client cases throughout the entire service lifecycle.
* Serve as the primary point of contact for clients and maintain professional relationships.
* Coordinate the collection, review, organization, and maintenance of client documentation.
* Monitor case progress and ensure all required actions are completed within established deadlines.
* Maintain regular communication with clients regarding updates, requirements, and next steps.
* Schedule and coordinate appointments, meetings, and follow-up activities.
* Ensure accurate maintenance of client records within internal systems and databases.
* Prepare reports, correspondence, status updates, and supporting documentation as required.
* Work closely with internal departments and external partners to ensure efficient service delivery.
* Identify operational challenges and implement practical solutions to improve efficiency.
* Monitor workflow performance and ensure service standards are consistently maintained.
* Handle client inquiries, concerns, and escalations in a professional and timely manner.
* Support management with operational planning, reporting, and process improvement initiatives.
* Assist in developing and implementing standard operating procedures.
* Ensure compliance with company policies, confidentiality requirements, and data protection standards.
* Contribute to the continuous improvement of operational workflows and customer experience.
* Maintain high levels of professionalism, accuracy, and customer satisfaction at all times.
Mandatory Requirements
* Bachelor's Degree (Level 6 or higher) in Business Administration, Management, International Relations, Public Administration, Human Resources, Customer Service Management, or a related field.
* Candidate must have been:
- Unemployed individuals registered with the IEFP for at least three months;
- Unemployed individuals registered with the IEFP for at least two months, if they are 29 years old or younger or 45 years old or older;
- recipients of unemployment benefits;
- recipients of the Social Integration Income (RSI);
- persons with disabilities or incapacity;
- members of a single-parent family (among other eligible categories described in the annex to the call for applications – Eligible Beneficiaries section, page 5);
- Other unemployed or inactive individuals who have had no Social Security records as employees or self-employed workers during the six months prior to recruitment.
* Fluency in Portuguese and English (written and spoken).
* Hindi language proficiency is considered an asset.
* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Comfortable using CRM systems and digital management platforms.
Preferred Experience
* Experience in operations management, customer service, client relationship management, project coordination, administration, consulting services, or business support functions.
* Experience managing multiple client cases simultaneously.
* Experience working in a fast-paced office environment.
* Experience coordinating with internal teams and external stakeholders.
* Experience using CRM or case management systems.
Skills and Competencies
* Excellent organizational and planning skills.
* Strong customer service and relationship management abilities.
* Excellent written and verbal communication skills.
* High attention to detail and accuracy.
* Ability to manage multiple priorities and deadlines.
* Strong analytical and problem-solving skills.
* Ability to work independently and take ownership of responsibilities.
* Professionalism and discretion when handling confidential information.
* Strong stakeholder coordination and communication skills.
* Adaptability and willingness to learn.
* Positive attitude and solution-oriented mindset.
* Ability to work effectively both independently and as part of a team.
Working Conditions
* Full-time position.
* Permenent Work Contract.
* Office-based in Lisbon (Olivais).
* Monday to Friday (starting at 10h)
* Occasional flexibility may be required to meet operational deadlines and client requirements.
What We Offer
* Stable full-time employment.
* Professional and supportive working environment.
* Opportunities for career growth and professional development.
* Ongoing training and skill development.
* Exposure to a diverse international client base.
* Opportunity to contribute to a growing and dynamic organization.
Job Type: Full-time
Pay: From 1,500.00€ per month
Work Location: In person
