Job Description:
Company Description
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees’ network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
Job Description
Responsibilities:
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Own end-to-end design of multi-surface campaigns and content experiences across email, web, and app; define reusable interaction patterns within the client's component library.
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Plan and synthesize research (evaluate/generate/explore) with Researchers to inform decisions and roadmaps for the Global Traveler and Modern Saudi Traveler audiences.
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Translate campaign briefs and insight into surface-specific concepts and prioritized work; right-size copy and layout for each surface, adapting — never copy-pasting — a single idea across email, web, and app.
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Work within and extend design system and Adobe Experience Manager component library; document component choices, variants, layout settings, states, and motion so AEM authors and developers can build without further design input.
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Lead product ideation sessions and cross-functional problem-definition workshops.
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Create holistic experience maps and campaign vision to keep email, web, and app coherent and aligned on a single north star and phased delivery.
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Influence senior stakeholders with clear rationale linking user value, feasibility, and commercial impact.
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Apply client's brand voice — Human, Obsessed, Unconventional — across surfaces, shaping subject lines, CTAs, push-notification text, and microcopy as design decisions, in US English and within strict component character limits.
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Deliver handoff-ready design with correct component and variant choices, precise crop ratios, and responsive breakpoints, plus annotations that explain decisions rather than merely describe them.
Qualifications
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4–6 years’ experience leading end-to-end product design across multiple releases, ideally for premium consumer brands spanning web, mobile, and email/campaign work.
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Advanced proficiency in Figma (variables/advanced prototyping) and experimentation methods.
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Strong system/governance documentation; experience designing within established design systems and component-based authoring environments (e.g. Adobe Experience Manager / Universal Editor).
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Demonstrated facilitation and stakeholder management across disciplines.
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Proficiency in accessibility, inclusive design, and cultural/market nuance; comfort designing for Middle East and global audiences in US.
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Fluent English.
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Strong foundation in interaction design, with hands‑on experience in prototyping and human‑centered design principles
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Ability to work in a fast-paced environment, managing multiple projects, and deadlines simultaneously.
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Strong portfolio showcasing your UX and UI expertise across web, mobile, and email/campaign work.
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Sharp editorial sensibility: able to right-size copy per surface, respect a defined brand voice and component character limits, and show clear evidence of editing.
Key Attributes
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Systems thinker who simplifies complexity and scales quality.
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Persuasive storyteller; synthesizes data/insight into compelling direction.
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Calm, inclusive leader; builds feedback culture and psychological safety.
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Outcome‑focused; links design to OKRs/KPIs and commercial goals.
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Proactively mitigates risk and unblocks teams.
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Craft-led and detail-obsessed; treats production-readiness and brand consistency as part of the design, not an afterthought.
- Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.
Enjoy 2 additional volunteering days to support your passion project
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
Health insurance (also possible for family members)
Cutting Edge Technology & Latest IT tools
Software-house environment
- Agile and Flexible working hours
Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
Focus on career development
Full access to Dentsu Academy, our global online learning platform
Beers, foosball, and ping-pong! #workhardplayhard
Free breakfast every second Wednesday of the month
At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
Location:
Lisbon
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
