Deliver high-impact, short-format Adoption & Change Management (ACM) engagements that unlock Microsoft AI Products value fast. You facilitate , diagnose, prioritize, enable, and leave customers with concrete artifacts, actions, owners, and metrics—within hours, not weeks .
As an adoption expert, you are e xpected to perform the below tasks at a senior level :
stakeholder map ping , persona analysis, workflow time-and-motion snapshots, enablement maturity, change risks.
Build 12 -week adoption plan with ADKAR milestones map , sponsor roadmaps, resistance plans, reinforcement tactics, RAID log, RACI, comms & training calendar, and value tracking plan.
Produce ready-to-ship materials: quick start guides, “prompt recipes,” micro-videos, in-app nudges ,.. . etc
Design cham p ion programs with champion charter, nomination mail template, recruitment mechanism s via manager nomination; first 30-day schedule, monthly champions scoreboards, champion activity & impact tracking , .. etc.
Produce quarterly comms plan; maintain a content calendar; A/B test subject lines; report reach, open, CTR, and behavior lift.
Produce adoption narrative artifacts (why now, wins, next wave , challenges, leaderboards ).
Produce tips artifacts: weekly short posts, bi-weekly champion spotlight, monthly town hall agendas with live demos and Q&A , FAQ draft s , launch email s
Design team inbox, surveys, office hours schedule s , FAQ knowledge base, sentiment tracking mechanisms .
Design live adoption dashboard s (WAU/DAU, depth of use, role cohort s , training completion, help-desk deflection) ; with baseline capture guide.
Design weekly KPI packs (reach, activation, depth, retention, satisfaction, value); cohort analysis; funnel diagnostics; experiment readouts.
Core Microsoft / AI Competencies
AI Use-case engineering (non-technical) : Facilitate workshops to decompose tasks, map prompt patterns, define acceptance tests, and assign owners; deliver a scored backlog for prioritization (RICE/ICE) and go/no-go criteria
Articulate AI Transformation business value , m ap to business KPIs and baselines, capture pilot results, maintain a value register, and craft exec -ready narratives linking signals to outcomes.
Analytics: Pull from M365 Admin Center usage/adoption, Adoption Score category measures, Viva Insights aggregated behavior signals, and Forms surveys to triangulate reach, activation, depth, and behavior change. Maintain a KPI dictionary with thresholds and experiment guardrails
Knowledgeably articulate principle of AI Safety , author acceptable-use and safe-prompting guidelines; run short user safety briefs. create a risk register (data leakage, hallucination), an incident comms playbook, and quick drills.
Socialize Microsoft Responsible AI principles (fairness, reliability & safety, privacy & security, inclusiveness, transparency, accountability). Embed in training/comms with clear escalation paths.
Core Consulting Competencies
