Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
We are seeking a highly skilled Senior Business Analyst / Product Specialist to join the Richemont Group Technology Customer Services team. In this pivotal role, you will provide enterprise-level expertise to drive the design, rollout, maintenance, and support of our core Customer Services solution for repair management and integrated applications.
As a key member of our team, you will bridge the gap between business needs and technical execution. Whether leveraging your strong change management skills as a business consultant or driving functional and technical delivery within an Agile environment, you will translate complex business requirements into innovative, scalable solutions. You will ensure seamless integration between our custom web applications and core enterprise platforms, including PEGA, Salesforce (Service Cloud & Marketing Cloud), and SAP.
Reporting directly to the OmniCS Tech Team Lead , you will act as a trusted advisor to global stakeholders, supporting our worldwide template and preparing our ecosystem for future-state integrations, including SAP S/4HANA.
Cross-Functional Collaboration: Partner closely with developers, Product Owners, Scrum Masters, QA, and business stakeholders to optimize operations and support change management efforts .
Agile & Project Delivery: Fully participate in all Agile ceremonies (Daily Stand-ups, Sprint Planning, Refinement, Reviews, and Retrospectives), keeping project management tools (Jira, ServiceNow) meticulously updated. Adapt seamlessly to waterfall project delivery models when required.
Qualifications & Requirements
Degree: Bachelor’s or Master’s degree in Computer Science , Software Engineering, Information Technology, Business Administration, or a closely related field.
