General ManagerRole
The General Manager leads all daily operations for our dual-concept hospitality and indoor entertainment venue. This role oversees a full-service restaurant, bar, and active entertainment spaces. You will drive financial growth, manage team performance, and maintain high standards of customer service. This is an oppourtunity to run a 1.2 million euro operation but also involves a hands on approach when needed.
Key Responsibilities
Operations & Venue Management
- Supervise all front-of-house and back-of-house venue operations.
- Manage guest entry, facility scheduling, and group event bookings.
- Maintain strict safety, hygiene, and cleanliness protocols across all zones.
- Ensure compliance with food safety, alcohol service, and licensing laws
- Ensuring Kitchen and waiting staff are running smoothly.
Financial Performance
- Maximize revenue across food, beverage, and activity ticket sales.
- Control labor costs, food waste, and operational expenses.
- Analyze weekly profit and loss statements to hit budget targets.
- Manage inventory, supplier relationships, and procurement processes.
Team Leadership
- Recruit, train, and schedule hospitality and floor staff.
- Foster a positive, high-energy, and collaborative team culture.
- Conduct regular performance reviews and develop shift supervisors.
- Enforce company policies and handle staff relations professionally.
Guest Experience
- Maintain a welcoming, vibrant atmosphere for all visitors.
- Resolve guest complaints quickly and professionally.
- Monitor customer feedback trends to continuously improve service.
- Coordinate with marketing to execute promotions and events.
Required Qualifications
- 3+ years as a General Manager in hospitality or entertainment.
- Strong background in high-volume food and beverage management.
- Proven experience in running all aspects of a customer focused business.
- Excellent budgeting, forecasting, and financial analysis skills.
Ability to work weekends, evenings, and public holidays.
Job Types: Full-time, Permanent
Pay: 2,000.00€ - 4,000.00€ per month
Work Location: In person
