PART TIME - We’re looking for an experienced, professional and enthusiastic room manager to join our café in Graca. An English and Portuguese speaker who wants to help cultivate a fantastic brunch experience at our café.
Responsibilities:
- Recruiting, on-boarding and training of the staff
- Organise and supervise shifts
- Evaluate staff performance and provide feedback to improve productivity
- Organise staff meals and events
Customer management / Service quality
- Deliver superior service and maximise customer satisfaction
- Respond efficiently and accurately to customer complaints on social media and reviews
- Handle customer enquiries and complaints at the café
- Manage the restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
Restaurant operations
- Coordinate daily Front of the House and Back of the House restaurant operations
- Make improvements to the running of the business and developing the restaurant.
- Regularly review product quality and research new providers
- Estimate future needs for goods, cleaning products, furniture, etc.
- Overseeing stock levels and ordering supplies.
- Benchmark providers and negotiate prices
- Ensure compliance with sanitation and safety regulations
- Implement policies and protocols that will maintain future restaurant operations
- Manage relationships with service providers and follow up on the service execution and quality
Marketing
- Manage the online presence on Tripadvisor and Google maps.
- Online marketing (Google and Instagram ads)
- Manage press relations and influencers
- Maintain and update the website
- Prepare social media postsManage the human resources of the restaurant
Accounting
- Daily and monthly accounting
- Assess and improve profitability
- Prepare and present sales reports
Skills:
- Strong organisational skills
- Clear attention to detail
- Strong leadership, motivational and people skills
- Accurate financial management skills
- Critical thinking and time management
- Customer focus
- Basic safety and hygiene knowledge
- Action oriented
Experience Requirements:
- Proven work experience as an Assistant Restaurant Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge
- Familiarity with restaurant management software, like Winrest, PLanday
- Usage of gmail, Google drive and its applications
Do you want to join a fast growing adventure? Then don’t hesitate to apply!
Job Types: Part-time, Permanent
Pay: 10,000.00€ - 15,000.00€ per year
Experience:
- business management: 2 years (Preferred)
Language:
- Inglês (Required)
- francês (Preferred)
- espanhol (Preferred)
- português (Required)
Work Location: In person
