Do you love tackling challenges and helping people? If you are fluent in Danish and looking for a hybrid position based in Lisbon, Portugal, this role is a great fit.
We are looking for enthusiastic Danish-Speaking Customer Support Representatives to join our expanding international team. Working in a hybrid setup from Lisbon, you will support a prominent global manufacturer of smart home products and consumer electronics, delivering top-tier service to Danish users.
Key Responsibilities
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Customer Assistance: Handle inbound calls, emails, and live chats concerning orders, product information, warranties, shipping, and setup.
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Troubleshooting: Troubleshoot smart home products and electronics, offering clear solutions or escalating advanced issues to technical specialists.
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Data Entry: Log all user interactions, issues, and resolutions accurately in the CRM system.
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Product Knowledge: Stay updated on new product launches, firmware updates, and company guidelines to deliver clear, empathetic communication.
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Skill Development: Attend fully paid, ongoing training programs to enhance your product knowledge and soft skills.
Candidate Profile
We value a strong work ethic, effective listening, and clear communication. Complete training and work equipment are provided.
Requirements
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Languages: Native or C1/C2 Danish fluency paired with professional B2 English skills.
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Location: Must live in (or be ready to relocate to) Lisbon, Portugal, with valid local work authorization.
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Soft Skills: Excellent written and spoken communication with a patient, customer-focused approach.
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Tech Aptitude: Comfortable navigating computer systems, multitasking across platforms, and learning new tools quickly.
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Pluses: Experience in call centers, retail, or hospitality, as well as a passion for consumer electronics and smart tech.
Schedule
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Hours: Full-time, 40 hours per week (8 hours per day, 5 days per week).
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Shifts: Regular daytime hours between 08:00 and 17:00.
Salary & Benefits
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Base Pay: €1,400 gross per month (distributed over 14 payments per year).
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Danish Allowance: Extra €150 gross per month for your language skills.
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Performance Bonus: Up to €100 gross per month based on key performance indicators.
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Meal Allowance: €7 net per working day (~€140–€150 per month).
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Healthcare: Private medical and life insurance starting from your first day.
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Advancement: Clear internal promotion paths (e.g., Quality Analyst, Team Lead, Trainer).
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Culture: A diverse work environment with regular team activities and approachable leadership.
