Location: Porto, Portugal
Work Model: On-Site
Language Required: Polish (fluent) + English
Schedule: Details confirmed at interview
Start Date: May 18th
Contract: 12-month fixed term Permanent after 2 years
Salary: Base × 14 payments
Bonus / Extra: Performance-based productivity bonus (project-dependent)
Relocation: Accommodation support provided
About the Role
Join the Polish-speaking inbound customer care team in Porto, working for a major infrastructure and mobility services company. This is a structured, professional customer support role dealing with inbound queries in Polish. Porto is one of Portugal's fastest-growing cities for international talent, offering a lower cost of living than Lisbon and a strong quality of life. Accommodation support including an apartment option is available for candidates relocating.
What You Will Do
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Handle inbound Polish-language customer queries via phone and digital channels
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Provide information, resolve issues, and escalate where necessary
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Follow structured scripts and compliance guidelines
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Meet daily KPIs including CSAT and quality scores
- Document all customer interactions accurately
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Participate in team briefings and ongoing training
What We Are Looking For
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English B2
- High school diploma (mandatory)
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Customer service experience is a plus
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Comfortable with an inbound call centre environment
- EU ID or valid Portuguese residence permit
What's In It for You
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Meal allowance 7€/day (tax-exempt, paid via card)
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Christmas and Holiday allowances paid monthly
- Health insurance from day one
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Apartment option available
- Paid training from day one
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Porto — lower cost of living than Lisbon
- 12-month contract Permanent after 2 years
