Our Mission
Ivy Partners is a Swiss consulting firm that supports companies through their strategic, technological, and organizational challenges.
We are committed to offering our employees a career that promotes both personal and professional development. We support their skill enhancement and provide them with genuine career progression opportunities.
As a Salesforce Service Cloud Specialist at Ivy Partners, you will:
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Configure and support Salesforce Service Cloud features, workflows, and automations.
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Collaborate with business stakeholders to gather and refine requirements related to customer support and contact center processes.
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Act as the main point of contact for CRM and contact center applications, ensuring smooth integrations and system performance.
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Provide technical and functional support to business users, including training on new functionalities.
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Design and improve AI-driven automations, bots, and operational workflows to enhance efficiency and customer experience.
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Support the integration of new technologies and automation capabilities within the customer operations environment.
About You
You are our ideal candidate if you:
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Have at least 2 years of experience in a Salesforce Service Cloud, CRM, or similar techno-functional role.
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Have hands-on experience configuring and supporting Salesforce Service Cloud.
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Understand customer support and contact center processes, ideally in a B2C environment.
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Have exposure to CTI/contact center solutions, with Talkdesk considered a plus.
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Can translate business requirements into practical technical solutions.
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Are comfortable working with both business and technical stakeholders.
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Have experience or interest in AI tools, automations, workflows, or bots.
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Are proactive, analytical, and have good communication skills.
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Have a good level of English, written and spoken.
Why Join Ivy Partners?
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Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.
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Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
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Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
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Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.
