We are looking for a Danish-speaking customer support professional who understands what outstanding customer service looks like and can confidently represent a world-leading premium automotive brand at the level it deserves. The ideal candidate values the quality of each interaction and takes pride in delivering thoughtful, accurate, and customer-focused support rather than focusing purely on contact volume.
This is a fully remote role based in Portugal, supporting Danish-speaking customers across the entire ownership journey — from initial pre-purchase inquiries through to full aftersales assistance.
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Competitive base salary
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Bonus system
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Fully remote position (based in Portugal)
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Monday to Friday schedule only
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No weekend work
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Rotating shifts between 07:00 and 19:00
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Handle inbound customer inquiries via phone, email, and chat in Danish
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Support vehicle owners with questions regarding features, connectivity, technology, and vehicle functionality
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Assist with warranty-related questions, service bookings, and dealership referrals
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Manage customer complaints with ownership, professionalism, and a solution-oriented approach aligned with premium brand standards
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Guide customers through both the purchase process and aftersales journey, ensuring a consistently high-end service experience
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Danish language level C1 or C2 (mandatory)
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Currently based in Portugal (relocation is not provided for this role)
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Strong customer-first mindset with the ability to represent a premium automotive brand with confidence and care
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Availability for rotating shifts Monday to Friday between 07:00 and 19:00
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Previous experience in customer service is an advantage but not essential
You will be the voice of a premium automotive brand, where service expectations are high and every interaction matters. The role offers a structured weekday schedule (Monday to Friday only), with no weekend work and evenings always free.
