This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.
We're looking for a fluent German & English speaker to join the customer support team of one of Europe's leading telecommunications companies. Fully remote from Portugal, with a package that reflects the value of your language skills.
What you'll be doing
You'll be supporting German-speaking customers across multiple channels, solving issues, answering questions, and making sure every interaction leaves a positive impression.
- Support customers via phone, email and chat in German
- Troubleshoot technical and account-related issues
- Guide customers through products, services and platform features
- Collect feedback to help improve the service
- Deliver a consistently great customer experience
What we're looking for
- Fluent German + English (C1/C2), mandatory
- Previous customer support experience is a plus
- Good communicator, calm under pressure, solution-oriented
- Comfortable working independently in a remote setup
The package
- Base salary €920/month
- Performance bonus up to €360/month
- Language allowance (DE+EN) €500/month
- Meal allowance ~€214/month
- Assiduity allowance €110/month
- Complexity bonus €150/month
- Flex work allowance €60/month
What else is included
- 100% remote within Portugal
- Permanent contract (after 6 months)
- Health insurance
- Career development in an international company
- Multicultural team environment
Schedule: Rotating shifts Mon–Fri between 07h–18h. No weekends.
- By applying, you consent to your personal data being processed for recruitment purposes in accordance with GDPR. Your information will be handled confidentially and used solely to evaluate your application.
Job Types: Full-time, Permanent
Pay: 1,420.00€ - 2,000.00€ per hour
Application Question(s):
- Please provide your email and phone number:
Language:
- German (Required)
- English (Required)
Location:
Work Location: Remote
