Are you a fluent German speaker with a passion for problem-solving? We are seeking highly motivated professionals to join a dynamic technical support team within the motor insurance sector.
You will be joining a market leader in the automotive insurance industry, providing critical technical assistance in a structured, international, and fast-paced environment. If you are looking for a career that offers growth, stability, and a multicultural atmosphere, we want to hear from you!
Your Role:
As a Technical Support Representative, you will be the primary point of contact for our German-speaking clients. Your mission goes beyond simple customer service; you will be a technical specialist ensuring safety and efficiency on the road.
- Handle inbound inquiries regarding motor insurance policies, technical claims, and digital platform troubleshooting with precision and empathy.
- Analyze complex insurance scenarios to provide accurate solutions, ensuring all technical documentation meets industry standards and company protocols.
- Deliver high-quality support by simplifying technical insurance jargon for customers, ensuring they feel guided and supported during stressful situations.
- Collaborate with international teams to identify recurring technical issues, contributing to the continuous improvement of our service delivery and internal databases.
Your skills:
- High-school diploma or higher.
- Native or near-native fluency in German (C1 minimum) and strong professional proficiency in English (B2 minimum).
- Comfortable navigating complex software and learning new technical insurance tools quickly.
- Enthusiastic about working in a hybrid system and commuting to our modern office in Matosinhos.
- A genuine drive to learn and advance your career within the insurance and automotive fields.
- Ability to thrive within a diverse, multicultural, and high-energy environment.
What you receive:
- Base salary: €1550-€1600 gross/month (depending on experience)
- Daily meal allowance: €12
- Life insurance
- Health insurance
- Schedules form 9:00 am to 6:00 pm Monday to Friday and on bank holidays.
- First month on site, with the possibility of a hybrid work at a later date
- Location: Porto, Portugal
Ready to drive your career forward?
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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