Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
Role Overview
The Security Platform Engineer is responsible for the design, implementation, and operational excellence of enterprise security platforms that enable proactive threat detection, incident response, and managed security services. This role combines hands-on engineering with customer-facing delivery, taking ownership of security platform administration, client onboarding, solution integration, incident resolution, and continuous service improvement across multiple enterprise environments. Success in this role requires strong expertise in EDR,XDR, SIEM, Microsoft security technologies, and email security platforms, complemented by excellent communication skills in Portuguese and Spanish.
Key Responsibilities
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Manage and maintain enterprise security platforms, including CrowdStrike Falcon, SentinelOne, Microsoft Defender, Microsoft 365 Security, Proofpoint, and SIEM solutions.
- Lead end-to-end client onboarding activities, including solution design, deployment, configuration, and validation.
- Monitor, investigate, and respond to security incidents, ensuring timely containment, eradication, and recovery.
- Perform threat analysis, root cause analysis, and provide actionable remediation recommendations.
- Handle customer support tickets and escalations while consistently meeting SLA and customer expectations.
- Design and implement security monitoring, detection rules, dashboards, and automation to improve security operations.
- Collaborate with customers to understand security requirements and recommend best practices.
- Conduct platform health checks, upgrades, tuning, and ongoing optimization.
- Create and maintain technical documentation, implementation guides, and operational procedures.
- Work closely with SOC analysts, engineering teams, and vendors to resolve complex technical issues.
Provide technical guidance and knowledge sharing to internal teams and customers.
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Requirements
Who You Are
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Minimum 3–5 years of experience in cybersecurity platform administration and security engineering, preferably within an MSP/MSSP environment
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Hands-on experience with CrowdStrike Falcon, SentinelOne, Microsoft Defender, Microsoft 365 Security, Proofpoint, and SIEM platforms (Elastic, Microsoft Sentinel,etc.).
- Proven experience in security incident investigation, threat analysisvand security platform administration.
- Strong understanding of endpoint security, identity security, email security, SIEM, detection engineering, and incident response.
- Excellent troubleshooting, analytical, and customer communication skills.
- Fluent verbal and written communication skills in both Portuguese and Spanish (mandatory). English proficiency is also required.
Preferred Certifications
Candidates holding one or more of the following certifications will have a strong advantage:
CrowdStrike Certifications
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CrowdStrike Certified Falcon Administrator (CCFA)
- CrowdStrike Certified Falcon Responder (CCFR)
- CrowdStrike Certified Falcon Hunter (CCFH)
- CrowdStrike Certified SIEM Analyst (CCSA)
- CrowdStrike Certified SIEM Engineer (CCSE)
- CrowdStrike Certified Identity Specialist (CCIS)
- CrowdStrike Certified Cloud Specialist (CCCS)
Microsoft Certifications
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Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Information Protection Administrator (SC-400)
- Microsoft Certified: Cybersecurity Architect Expert (SC-100)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
Additional Certifications (Added Advantage)
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CompTIA Security+
- CompTIA CySA+
- CompTIA Network+
- EC-Council Certified Ethical Hacker (CEH)
Language skill
English, Portuguese and Spanish.
Benefits
What We Offer
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Competitive compensation package & benefits package
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Company Perks, and various brand discounts
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Company events, recognitions, and celebrations
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Career development and growth opportunity.
At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.
