CUSTOMER QUALITY MANAGER
Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products.
As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity.
What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.
YOUR ROLE
As Customer Quality Manager to represent the customer on all quality-related topics, ensuring full compliance with quality targets, certifications, and customer-specific requirements. You will lead all quality communication, coordinate problem‑solving and continuous improvement initiatives, and drive corrective and preventive actions to improve performance and reduce PPM. You will lead the quality team at customer locations, prepare and support customer audits, monitor customer scorecards, and report quality performance and improvement needs to top management.
RESPONSIBILITIES
Meet all customer quality targets
Assure all customer expected Certificates are update and valid
Lead all communication from / to customer on Quality performance issues
Coordinate Problems solving team
Lead quality team and all activities at customer location
Identify Customer continuous improvement programs for ppm reduction
Assure own certification is state of the art
Ensure the needed processes are established, implemented, maintained and improved
Always looking to improve the quality management system
Report to top management on any need for improvement
Corrective/Preventive Action results
Ensuring the promotion of awareness of customer requirements
Ensure customer satisfaction with the results of your products/services
Prepare manufacturing locations and accompany customer auditors in terms of customer audits
Customer representative for all quality topics from the customer. Make sure all quality requirements (incl. Customer Specific Requirements) are met and providing related trainings to the respective team.
Responsible for setting quality objectives and follow up on customer scorecards (access to customer portal)
YOUR BACKGROUND
Proven experience in quality management within a customer‑focused manufacturing or industrial environment
Strong exposure to customer audits, certifications, quality standards, and customer-specific requirements
Experience leading quality teams and coordinating cross‑functional problem‑solving, corrective and preventive actions
Solid knowledge of quality management systems and continuous improvement methodologies
Ability to manage customer communication, monitor quality performance indicators, and report to top management
QUALIFICATIONS
Degree in Engineering (Bachelor’s or Master’s level)
Minimum of 5 years of professional experience within the automotive sector
Certified Auditor with formal training in Quality Management systems
Solid customer quality management experience with a strong customer‑oriented mindset
Ability to manage customer requirements, quality performance, and customer experience across manufacturing environments
WHY JOIN US?
Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.
YOUR BENEFITS AT VERSIGENT
Private health care effective day 1 of employment
Relocation assistance may be available
Learning and development opportunities
Recognition for innovation and excellence
Opportunities to give back to the community
Please note that to be considered for this position, candidates must be legally eligible to work in Portugal. This includes having:
Valid residence permit or working visa
Portuguese Tax Identification Number (NIF)
Portuguese Social Security Number (NISS)
Please send your CV in English! APPLY TODAY!
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Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement
Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
