Noesis is looking for candidates with the following profile:
Main Tasks and Responsibilities:
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Manage the relationship with banking clients, acting as the main point of contact and ensuring service quality and continuous improvement;
- Monitor service performance, KPIs, and operational indicators, identifying improvement opportunities and supporting data-driven decisions.
- Coordinate incident management and problem resolution, working closely with technical teams and business stakeholders.
- Analyze fraud-related patterns and service data, contributing to process optimization and better client outcomes.
Requirements:
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Degree in Computer Science, Information Systems, Engineering, Business Analytics, or a related field;
- Minimum of 3 years of experience in Service Management, Service Delivery, Business Analysis, Operations, Payments, Fraud, or similar roles;
- Strong analytical skills, with experience using KPIs and metrics to monitor and improve service performance;
- Knowledge of SQL for data analysis and familiarity with tools such as Power BI and Excel;
- Experience managing incidents, coordinating problem resolution, and working closely with both technical teams and business stakeholders;
- Previous experience in financial services, banking, fintech, or payment environments is highly valued;
- Proactivity and dynamism;
- Organizational and communication skills.
If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.
Join us. Let's innovate together!
All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.
