Ivy Partners is a Swiss consulting firm that assists companies in their strategic, technological, and organizational challenges.
We are committed to offering our team members a career that promotes both their personal and professional development. We support them in skill improvement and provide real progression opportunities.
As a Business Analyst at Ivy Partners, you will:
- Collaborate closely with the Learning Management System (LMS) Business-As-Usual (BAU) Lead within the scope of the LMS Product Owner.
- Independently manage support tickets at Level 1 & 2 and assist with oversight of Level 3 tickets with the BAU Lead.
- Report activities and suggest improvements such as refresher sessions and user documentation to help decrease ticket volumes.
- Conduct Non-Regression Tests and confirm system behavior post releases, patches, or environment refreshes.
- Facilitate user training sessions and other BAU & support activities.
