The role
We are seeking a dynamic and dedicated individual to join our team, specialising in a unique aspect of our community. It is crucial to ensuring a high NPS and delivering an exceptional experience for our members. You will collaborate with the team to create an outstanding experience for our community by:
- Resolving community requests promptly via the ticketing tool
- Ensuring everything is ready for family’s arrival and having a hands on approach during turnover weeks
- Ensuring families have an outstanding experience in each touchpoint of the journey
- Developing relationships with families and understand their needs and interests
- Gather feedback and identify opportunities through interaction with families
- Assist new families in integrating into the community
- Communicate upcoming activities to maximise participation
- Manage content for the internal UGC channel to Build the brand in social networks
- Ensure seamless information flow within the team
- Coordinate with the onboarding team to ensure a seamless handover during arrival
- Participate in pre-arrival webinars and orientation sessions
- Book services upon families’ requests
- Partner with a photographer/videographer to capture moments for social media during opening times of new locations
You will be responsible for:
- Keeping the Welcome Guide updated
- Maintaining and updating EC/OPS brochures and emergency manuals.
- Ensuring the location’s Google Map and inventory are current.
- Creating and managing groups based on shared interests
- Enabling families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by them
- Identify opportunities for community bonding by understanding family’s profiles and interests in advance of their arrival
- Success metric: NPS, number of community-led activities
What’s in it for you
- The world is your oyster – immerse yourself in inspiring destinations while you work
- Meaningful impact – create environments where children and families thrive together
- Experiece curation – design authentic cultural moments that become lifelong memories
- Community building – foster deep bonds between global families and enable childhood friendships across borders
- Work-life integration – structured schedules with time to explore and recharge
- Family benefits - Enjoy discounted tuition for your children at our Boundless SchoolsTake a look at our policies and benefits here
About you
- Live in Sintra or close to the area in order to commute daily.
- Minimum 2 years' experience within a Guest Relations/Customer Experience or Community Building role within a hospitality setting
- Available to start by the end of August and comfortable with a temporary engagement covering a colleague's absence.
- Excellent written and verbal communication skills in English and Portugese.
- Excellent interpersonal, communication, and decision-making skills
- Great organisational skills to manage the volume of customer requests received, and to manage, update, and maintain operational documents
- Experience in managing 3rd party vendors
- Enjoy working in a fast-paced, startup environment
- Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude
What's next?
- First call with our Recruitment team (30 min).
- Interview with the local General Manager (60min)
- Interview with our Global Leads of Operations/Experiences (60 min)
- Final check-in with our Head of Operations (60 min)
Job Type: Temporary
Contract length: 3 months
Pay: 1,428.00€ - 1,600.00€ per month
Work Location: In person
