Join White Rabbit Projects as Waiter – Be Part of Something Special at Locke de Santa Joana, Lisbon
Lisbon is one of Europe's most exciting cities and at Locke de Santa Joana, we're building a front of house team that matches its energy.
White Rabbit Projects partners with some of the world's most exciting hotel brands to create Food & Beverage experiences that genuinely stand out. At Locke de Santa Joana in Lisbon, we're looking for a passionate, warm, and driven Waiter to join our growing team and help deliver guest experiences that people remember long after they leave.
This isn't just a waiting job. This is a chance to be part of a vibrant, design-forward destination in one of Europe's fastest-rising food cities, within a brand that genuinely invests in its people and their development.
At White Rabbit Projects, our values define everything we do: Hospitality is at our core, We do the right thing, We pursue excellence, and We are all entrepreneurs. If you take pride in every table you look after and bring real warmth to every guest interaction, keep reading.
OUR VALUES – IN EVERY COVER, EVERY MOMENT
HOSPITALITY IS AT OUR CORE: Every table we look after and every guest we serve is a chance to create a memory that lasts. We don't just take orders, we make people feel genuinely welcome.
WE DO THE RIGHT THING: We look out for each other, hold ourselves to the highest standards, and do the right thing, even when no one is watching.
WE PURSUE EXCELLENCE: We care about every detail, the way a dish is presented, the timing of a course, the way a guest feels from the moment they sit down.
WE ARE ALL ENTREPRENEURS: We want our waiters to bring ideas, take ownership of their section, and genuinely care about the success of the venue. Your contribution matters here.
WHAT WILL YOU BE DOING?
You'll be at the heart of the guest experience at Locke de Santa Joana, delivering service that is warm, polished, and genuinely memorable. Here's what that looks like day to day:
- Deliver an exceptional and personalised dining experience to every guest, from greeting through to farewell, ensuring every moment counts.
- Develop a thorough knowledge of the food and drink menu, including daily specials, allergens, and beverage pairings and share that knowledge with confidence and enthusiasm.
- Anticipate guest needs and handle requests, preferences, and any concerns with warmth, efficiency, and genuine care.
- Set up and maintain impeccable table and floor presentation before, during, and after every service.
- Work closely and collaboratively with the bar team and kitchen to ensure smooth, well-timed, and seamless service throughout the venue.
- Support the wider front of house team during service, stepping in where needed and always keeping the guest experience front of mind.
- Handle bill payments and transactions accurately and efficiently, maintaining full accountability at all times.
- Contribute to a positive, energetic team environment where hard work and good humour go hand in hand.
- Bring genuine warmth, enthusiasm, and pride to every shift, at Locke de Santa Joana, great service is as important as great food.
WHAT DO YOU NEED?
- Experience as a Waiter or Server in a quality restaurant, hotel, or hospitality environment, you're comfortable on the floor and it shows.
- A genuine passion for food, drink, and delivering outstanding guest experiences.
- A warm, engaging, and professional manner, you connect naturally with guests and make everyone feel at home.
- Good knowledge of food and beverage service, including allergen awareness and basic wine and drink knowledge.
- Good communication skills in both Portuguese and English (additional languages are always a bonus).
- The ability to stay calm, organised, and positive during busy service, a fast-paced environment is where you thrive.
- A meticulous eye for detail and a commitment to consistency and quality in everything you do.
- A genuine team player mentality, you support your colleagues and take pride in collective success.
- Experience in a hotel restaurant or lifestyle hospitality setting is a bonus but not essential.
WHAT WE OFFER:
- A front of house role at one of Lisbon's most exciting new lifestyle hotel destinations, where great service is celebrated and rewarded.
- The chance to be part of a creative, passionate F&B team in a venue where your personality and your contribution genuinely matter.
- Real opportunities for career progression within a fast-growing international hospitality group, we promote from within and back our people.
- A supportive, values-driven team environment where your development genuinely matters.
- Regular team events, tastings, and brand experiences to grow your knowledge and inspire your work.
- The opportunity to work in Lisbon, one of Europe's most vibrant, exciting, and fast-rising food and drink cities.
White Rabbit Projects is growing fast, and the hospitality professionals who join us now will have every opportunity to grow with us. Whether your ambition is to move into supervisory or management roles, develop your food and wine knowledge, or gain experience across our wider international portfolio, we'll back you every step of the way.
READY TO DELIVER YOUR BEST AT LOCKE DE SANTA JOANA?
If you're a passionate, people-focused hospitality professional who takes real pride in every service and wants to be part of something genuinely exciting, we want to hear from you.
Apply now to join the team as Waiter with White Rabbit Projects at Locke de Santa Joana, Lisbon.
