Job Summary
The Cash Collection Specialist supports core Order‑to‑Cash activities and plays a critical role in working capital management, cash discipline, and DSO performance. The role is responsible for proactive customer collections, dispute management, and cash application support across a complex, multi‑entity environment, including recently acquired businesses.
This position operates in a high‑judgment, customer‑facing context, requiring close coordination with Sales, Legal, and local Finance teams, as well as strong French and English language capabilities.
Key Responsibilities
- Cash Collection & Customer Management
- Perform proactive collection activities on outstanding accounts receivable balances
- Maintain regular, professional customer contact via email and calls to ensure timely payment
- Monitor overdue balances and drive resolution through structured follow‑up actions
Dispute & Exception Management
- Identify, analyze, and resolve customer disputes in coordination with Sales and Legal
- Manage exceptions related to non‑standard contractual terms and acquisition‑specific arrangements
- Escalate unresolved issues appropriately to protect cash flow and customer relationships
Dunning & System Execution
- Execute and monitor dunning activities using SAP collections tools
- Ensure accurate tracking and documentation of all collection actions
- Support continuous improvement of dunning effectiveness within existing tools
Cash Application & Reporting
- Support cash application activities and remediation of unapplied or misapplied receipts
- Contribute to cash and collections reporting, including aging, overdue analysis, and KPIs
- Support month‑end and quarter‑end close activities related to receivables
Post‑Acquisition Integration Support
Support receivables clean‑up and stabilization for newly acquired entities
Navigate multiple ERPs, legacy systems, and non‑standard local practices
Contribute to harmonization and normalization of Order‑to‑Cash processes post‑integration
Scope & Complexity
- Multi‑entity, multi‑ERP environment including recently acquired businesses
- Significant judgment required due to:
- Non‑standard processes and payment practices
- Customer‑specific contractual terms
- Acquisition‑driven backlog and integration activities
High level of interaction with customers and internal stakeholders
Key Interfaces
- Sales teams
- Local Finance teams
- Legal teams
- External customers
Qualifications & Experience
Required
- Prior experience in Cash Collection, Accounts Receivable, or Order‑to‑Cash within a corporate or shared services environment
- Strong understanding of working capital, DSO, and cash flow drivers
- Experience working with SAP or similar ERP collection tools
- Fluent in French and English (written and spoken)
- Ability to work in a structured, control‑driven Finance environment
Preferred
- Experience supporting post‑acquisition integration or non‑standard financial environments
- Exposure to multi‑country or EMEA‑wide scopes
- Experience interacting with Sales and Legal teams on dispute resolution
Skills & Competencies
- Strong analytical and problem‑solving skills
- Ability to exercise judgment in complex, exception‑based scenarios
- Customer‑oriented mindset with professional communication skills
- Strong planning, prioritization, and follow‑up discipline
- High attention to detail and compliance with financial controls
Why This Role Matters
This role is critical to protecting cash flow, financial predictability, and working capital performance, particularly in the context of recent acquisitions. Effective execution directly supports Finance controls, business performance, and integration success.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
