*** Only for candidates based in Portugal, relocators are not accepted***
Are you a natural communicator who thrives in a fast-paced environment? We are seeking a dynamic, solution-oriented Arabic-speaking Customer Support Advisor to join our multicultural team in the heart of Lisbon.
In this role, you will be the direct voice and support engine behind one of the world's most influential global social media and tech platforms. You will work on a high-profile project dedicated to helping users, content creators, and businesses seamlessly connect, share, and navigate digital tools.
Important Note: This is a 100% on-site position based at our state-of-the-art office in Lisbon. We are exclusively reviewing applications from candidates already residing in Portugal with valid local working rights.
As a Customer Support Advisor, you will be the first point of contact for our Arabic-speaking community. Your daily responsibilities will include:
-
Omnichannel Support: Respond to inbound user inquiries via phone, email, and live chat in a professional and empathetic manner.
- Troubleshooting & Resolution: Guide users, influencers, and digital businesses through account management, subscription issues, and technical troubleshooting of social media tools.
- Brand Advocacy: Adapt your communication style to reflect the platform's unique voice, ensuring a positive, helpful, and community-driven user experience.
- Case Escalation: Accurately document customer interactions in internal CRM systems and escalate complex technical bugs or sensitive issues to specialized high-tier teams.
- Trend Identification: Actively spot recurring issues or user feedback trends and collaborate with team leads to improve overall platform quality and user satisfaction.
-
Language Proficiency: Native or near-native fluency in Arabic (C1/C2), alongside a strong business proficiency in English (Minimum B2) for training, internal tools, and corporate communication.
- Location Status: Must be currently based in Portugal with legal authorization to work locally (Citizen, EU passport, or valid Portuguese Residence/Work Permit).
-
Tech Savvy: Familiarity with digital applications, social media platforms, and basic online troubleshooting.
-
Soft Skills: Strong empathy, active listening, and the ability to de-escalate stressful situations calmly.
- Experience: Prior experience in customer service, call center environments, BPO, or digital marketing is a major asset, though full comprehensive training is provided.
We believe in taking care of our people. Joining our project means gaining access to a highly competitive compensation structure and premium benefits:
-
Competitive Compensation: Attractive base salary paid over 14 months per year, supplemented by a monthly performance/complexity bonus.
- Meal Allowance: Daily meal voucher allowance included on top of your monthly salary.
- Premium Health Package: Full private health and dental insurance from day one, plus a dedicated life insurance plan.
-
Accelerated Career Growth: Access to structured internal career pathways. We actively prioritize internal promotion for roles in Quality Assurance, Team Management, Mentorship, and Training.
- World-Class Training: Fully paid, comprehensive initial training on platform tools, soft skills, and data privacy policies.
-
Vibrant On-Site Culture: Work out of a modern, easily accessible Lisbon office featuring premium amenities, complimentary healthy cafeteria meals, and regular team-building/social events.
If you meet the language requirements and are already living in sunny Portugal, we want to hear from you. Apply today by submitting your CV in English!
