Position: Italian Customer Support Specialist
Work Model: On-site (Lisbon, Portugal)
Start Date: Immediate availability preferred
Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)
Position Summary
Ready to build your career in Portugal? We are seeking customer-focused Italian speakers to join our international team in Lisbon. As the primary point of contact for Italian-speaking clients, you will resolve inquiries across phone, email, and live chat. This position is best suited for proactive problem-solvers who enjoy a dynamic, team-oriented workplace.
Key Responsibilities
Customer Interaction: Manage incoming Italian customer queries across calls, emails, and live chats using a polite, professional approach.
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Issue Resolution: Diagnose client concerns, identify underlying problems, and deliver accurate, tailored solutions efficiently.
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System Documentation: Accurately log interaction details, support tickets, and resolution notes within internal CRM tools.
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KPI Achievement: Consistently meet performance targets, such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
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Continuous Learning: Attend regular training workshops to stay updated on product updates, internal policies, and operational workflows.
Qualifications
Language Skills: Native or C1/C2 proficiency in Italian (written and spoken); minimum B2 English for internal communications, training, and software usage.
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Availability: Willingness to work flexible, rotating 24/7 shifts.
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Location: On-site presence required at the Lisbon office.
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Work Authorization: EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
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Core Skills: Strong communication, active listening, calm under pressure, and a solution-oriented mindset.
Compensation Options
Option A: Local Package (For Local Residents)
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Base Pay: €1,262.33 gross monthly (paid across 12 months).
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Housing: Self-arranged living accommodations.
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Best For: Candidates who currently reside in Lisbon or prefer to manage their own living situation.
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Option B: Relocation Package (For Candidates Moving to Lisbon)
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Base Pay: €1,059.00 gross monthly (paid across 12 months).
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Housing Included: A private bedroom in a shared company apartment, with all basic utility bills (water, gas, electricity, wifi) fully covered.
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Travel Perks: Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival.
Perks & Benefits
Growth Opportunities: Clear internal advancement into training, QA, or team leadership.
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Fully Paid Training: In-depth initial training program to prepare you for the role.
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Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.
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Health & Wellness: Complimentary private health insurance after 6 months, plus access to psychological support services.
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Location Perks: Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.
How to Apply
Submit an updated CV in English or Italian. Suitable applicants will receive a prompt follow-up from our recruitment team for an introductory phone interview.
