About the Company
We are an international organization operating in the insurance and employee benefits sector, delivering health insurance and customer care solutions for employees, international companies, institutions, and NGOs worldwide.
Our teams work in a multicultural and fast-paced environment, where service excellence, empathy, and reliability are key to supporting members across borders.
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Your Role
As a Case coordinator, you will be responsible for processing and finalizing health insurance requests, prior approvals, and guarantees of payment for expatriates located worldwide.
Key Responsibilities
- Receive insured members requests and open the corresponding case file.
- Collect, verify, and record all required documentation.
- Review insurance coverage and analyze the member's history.
- Make medical and/or administrative decisions and issue guarantees of payment.
- Monitor the case and support the insured member throughout the entire process.
- Manage urgent or priority situations promptly and efficiently.
- Recommend appropriate solutions according to the member’s request and geographical location
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Profile
- Fluency in English & Portuguese (French and/or Spanish is a plus).
- Good knowledge of the insurance and/or assistance industry.
- Strong attention to detail, autonomy, analytical skills, and a customer-service mindset.
- Excellent teamwork skills, empathy, and strong general knowledge, enabling reliable and high-quality case management
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What We Offer
- Hybrid working model
- Flexible hours
- Meal allowance & benefits
- Medical coverage
- Career development in an international environment
E-mail us @ [email protected]
Job Type: Full-time
Language:
- English (Required)
- French (Required)
Work Location: Hybrid remote in Lisboa
