Within your #OneTeam
We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.
Your main responsibilities
- Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
- Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
- Keeping customers updated about the status of their opened requests and the resolution for the same
- Offering after-sale support - order tracking and payment follow up when needed
- Participating in different missions with the team, helping support customer loyalty programs
- This position will require shift work on weekends and/or nights
- A hybrid option will be available for shifts (to be discussed)
Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Proficiency in Portuguese / English and Spanish
- Time management and prioritization are your forte
- Customer centred
- You like to help and having a positive impact on people you offer support to
- Having the opportunity to work in an international environment is important to you
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