- Position: Italian-Speaking Customer Advisor (Digital Navigator)
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Location: Lisbon, Portugal (100% On-Site)
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Work Week: 40 hours per week, rotating shifts between 08:00 and 20:00
Are you fluent in Italian and eager to swap your current routine for the sun-kissed hills and refreshing Atlantic breezes of Lisbon? We are searching for enthusiastic, customer-centric professionals to join our premium international team.
In this role, you will champion a prominent project for a global leader in search engine technology. Acting as a digital guide, you will empower millions of users to navigate the online space effectively while immersing yourself in the rich culture of one of Europe's most iconic coastal capitals.
As a Customer Advisor, you are far more than a support agent—you are the vital connection point for the Italian-speaking market. Your objective is to deliver swift, top-tier resolutions, ensuring every user maximizes the capabilities of the world's most influential search ecosystem.
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Multi-Channel Communication: Manage premium interactions across phone, email, and live chat platforms to resolve inquiries regarding digital setups and platform capabilities.
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Technical Problem-Solving: Serve as a product expert, pinpointing and resolving technical glitches and account anomalies with high precision.
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User Optimization & Feedback: Assist users in utilizing the platform efficiently while channeling user insights back to engineering teams to spark product development.
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Elite Professionalism: Uphold the prestigious reputation of a global tech giant by consistently hitting high-quality benchmarks and performance metrics.
We place a premium on raw capability and exceptional interpersonal traits. To ensure your absolute confidence, we provide a thorough, professional training academy from day one.
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Language Fluency: Native or near-native command of Italian, alongside a strong operational grasp of English (B2 level) for corporate collaboration.
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Articulate Expression: An ability to translate complex technical concepts into straightforward, professional, and accessible guidance.
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Digital Curiosity: A genuine interest in the inner workings of search technology and high comfort navigating diverse online interfaces.
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Adaptable Drive: A proactive, solutions-oriented mindset with the ability to flourish within a lively, multicultural atmosphere.
We provide a dependable financial and support package, allowing you to experience the famous Lisbon lifestyle with complete peace of mind:
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Base Remuneration: €1,000 gross per month, distributed 14 times a year (inclusive of mandatory Portuguese summer and winter bonus payouts).
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Performance Incentives: Monthly bonuses reaching up to €120, rewarding on-the-job excellence.
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Daily Food Allowance: €7.63 per active workday, allocated via a practical meal card.
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Comprehensive Coverage: Full private health and life insurance plans active from your very first day on the clock.
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Relocation Package: For candidates moving from international locations, we supply a private bedroom in a high-quality, company-managed residence and provide dedicated assistance with local registration (NIF and Social Security).
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Schedules: Rotating shifts scheduled Monday through Sunday between 08:00 and 20:00, guaranteeing that your late evenings remain entirely free to dive into Lisbon's social and cultural scenes.
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The Office: Work entirely on-site at our contemporary, high-tech headquarters located right in the city center.
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Career Advancement: We are highly committed to internal career progression, offering transparent advancement opportunities into Management, Quality Assurance, or Corporate Training positions.
