IT Engineer

Coloplast -
Felgueiras

Candidate-se agora

Detalhes da oferta

Há 5 dias

Descrição completa da oferta

Location:

Felgueiras, PT Felgueiras, Felgueiras, PT

Job Family: Information Technology

Country/Region: Portugal

The IT Engineer is focused on providing end user support in FEL on the phone, mail, remotely or in the field to get back to normal IT Service.

This role should support Daily Manufacturing Operations and must be done in line with Global IT policies, standards, guidelines and the available IT Support tools.

The IT Engineer should lead and implement IT Projects to fulfill the needs of all FEL requirements.

He/She should also document all implementation projects and code changes of any company software. Make sure all employees comply with the Cita training.

Conducting installations and minor repairs on hardware devices, network infrastructure, and related peripheral equipment, following design and installation guidelines.

Organize workflows and prioritize responsibilities within the IT team, if necessary.

Areas of Responsibility:

Install and configure computers, mobile devices and other end-user devices
Setting up equipment and workstations for employee use, ensuring correct cable connections and organization and installing operating systems and necessary software
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Make sure that any improvement or new project involving IT will be escalated to corporate level and all regulations/considerations will be take into consideration for all implementations
Organize and schedule upgrades and maintenance without deterring others from completing their work
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Installation and configurations of the wire structure
Manage virtualization systems
Analyze and monitor the wireless network
Management of internal servers
Responsible of the CCTV, access control, web asset tracking
Network administration – IP’s / Protocols / Communications
Responsible of the Office Printers maintenance
Uninterruptible Power Supplies support for production computers
Day to day support for users in FEL, creating and solving cases in Global IT Service Management tool
Providing professional and timely end-user support using published procedures, standards and Service Level Agreements (SLAs). Conducting frequently monitoring of case performance and taking ownership of and follow-through high priority cases
Troubleshoot, diagnose problems, implement corrective action procedures within guidelines and/or escalate to other Global IT resources if/when needed
Creating and maintaining documentation and instructions
Ensuring on-call availability.
Participating in and collaborating on local and global IT projects.
Responsible of the Local IT equipment stock and forecasting
Administer user accounts in line with IT governance
Ensure efficient communication locally and with rest of Global IT to secure knowledge sharing and optimization of the day-to-day work
Organize and schedule upgrades and maintenance without deterring others from completing their work
Continuously improving and reviewing of IT processes in cooperation with Global IT
Support and maintain Global IT standards, guidelines and policies, training material, support information, technical issues, and guidelines from assigned work so they are properly documented and updated regularly in agreed containers
Knowledge sharing keeping yourself and the team updated on new implementations, documentation, and process updates; Proactively engage in the Global IT Operations and Support roadmaps
Support troubleshooting and error correction on IT infrastructure components e.g. Server, network, telephony and network lines always in close collaboration with Global IT Operation and Support
Coordination and support of external IT service providers
Communicate relevant IT information to the local business
Take responsibility of subject not coherent to Operation Excellence and involve IT responsible to the extend needed
Take responsibility for those safety aspects identified for the given position Performing their job in compliance with the guidelines given
Drawing attention to the manager to any difficulties in understanding or following the guidelines
Drawing attention to inefficiency of the system

Essential Qualifications:

Proven experience as IT Engineer
Minimum of 3-5 years IT support experiences
Have a professional and open-minded approach when collaborating in all levels within the organization and across business units
Strong service orientation
Good communication skills, communicate effectively with colleagues, local business, and external parties
Adheres to Global IT procedures, guidelines and policies
Team player, responsive, result oriented, self-managed, systematic and structured
Strong English skills, written and spoken
Cisco courses, ITIL and Cobit training is desired.
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles, certifications is desired.
CCNA certification is desired
Confident in approaching and addressing issues to the line of business with a commitment to provide continuous service improvements
Act and behave according to Coloplast Mission, Vision and Values.

Other job requirements:

Occasional travel for training purposes (max. 15 days / year)

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

Watch the film. Follow us on LinkedIn.

62013
#LI-CO

Candidate-se agora

Ferramentas para Candidatos

Ferramentas da empresa

Procurar

Mantenha-se em Contacto