World Talent Selection is hiring Spanish speakers Talent for Financial Services in Lisbon !
About the project
Groundbreaking digital bank transforming how people manage money. Founded in the UK in 2015, the company quickly became the go-to choice for modern banking — transparent, smart, and customer-first. Through its sleek app, he empowers customers with instant notifications, budgeting tools, and fee-free spending abroad. It’s not just a bank — it’s banking the way it should be.
About the Role
As an Operations Customer Expert, you will play a vital role in providing exceptional customer support for a major digital banking client. You’ll handle customer enquiries through chat, email, or phone, helping users resolve their issues quickly and effectively while maintaining a high standard of professionalism and empathy.
Key Responsibilities
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution.
- Handle customer issues end-to-end, ensuring fairness and care.
- Support fraud investigations, disputes (including chargebacks), and complaints.
- Identify and assist vulnerable customers, escalating when needed.
- Coach and mentor peers, providing feedback to improve processes.
- Stay flexible and responsive to business and customer needs.
Requirements
- Language: C2 level in Spanish & C1 level English proficiency.
- Experience: At least 12 months in customer service, banking, financial services, or insurance. Experience in Irish market mandatory.
- Skills & Attributes:
- Excellent communication and empathy.
- Confident decision-making and problem-solving.
- Adaptable, proactive, and a team player.
- Familiarity with tools such as Slack and GSuite.
What They Offer
- Relocation package:
- Accommodation in a company apartment (utilities and cleaning included).
- Paid travel expenses to Portugal and one annual trip home.
- Legal and administrative support (visa, ID, housing).
- Local language classes.
- Compensation & Benefits:
- Competitive base salary;
- Holiday & Christmas bonuses (paid monthly).
- Meal allowance (€7/day, prepaid card).
- Health & dental insurance (after contract signature).
- Up to €200 productivity bonus/month.
- Career progression opportunities.
- Training:
- 12-day full-time paid training.
- On-the-job coaching and performance feedback.
Work Schedule
- Hours: 40h/week (rotational shifts, 24/7 operation).
- Location: Oriente, Lisbon, Portugal.
- Holidays: 22 days per year (Portuguese calendar).
Starting date : June/July 2026
You can apply directly via this link : https://worldtalentselection.com/jobs-operations-customer-expert-for-financial-services---spanish-market.html
Job Type: Full-time
Education:
- High school or equivalent (Preferred)
Experience:
- Banking/Financial Service for Irish market: 1 year (Required)
Language:
- C2 in Spanish and English fluent C1 (Required)
License/Certification:
- Work Permit in Portugal (Required)
Work Location: In person
