Sonae Sierra is an international real estate company dedicated to delivering solutions to meet our client’s ambitions. We develop, manage and invest in sustainable retail assets and provide services for clients in geographies as diverse as Europe, South America, North Africa and Asia, while creating shared value for our business and society.
We work with enthusiasm, perseverance and boldness in an ever-changing environment. In our learning culture you will find multiple opportunities to develop yourself. Join us in shaping the future of real estate.
We are currently looking for a new member for the Departments | Recruitment team to join us in the position of Loyalty and Customer Experience Analyst.
Working Place: Sonae Sierra's Central Offices in Lisbon
Requirements:
-
Collaborative and team-oriented, comfortable working with different teams and stakeholders.
-
Strong willingness to learn and develop in the areas of loyalty, customer experience, and digital marketing.
-
Good communication and organizational skills.
-
Detail-oriented and reliable in execution.
-
Results-driven mindset with a proactive attitude.
-
Interest in customer engagement and digital channels.
Responsibilities:
-
Support the day-to-day execution of the loyalty program across shopping centers, including campaigns, communications, and customer activations.
-
Assist in managing and updating content across loyalty touchpoints such as the App, email, website, and CRM.
-
Support the planning, implementation, and validation of customer communications, such as newsletters and push notifications.
-
Contribute to the improvement of the customer journey across digital channels, ensuring a simple, relevant, and consistent experience for users.
-
Collaborate with UX/UI and Product teams by sharing inputs and supporting the development of new features and enhancements that improve the customer journey.
-
Work with internal teams across marketing, digital, and operations to ensure alignment and consistency throughout all initiatives.
-
Assist in the rollout and monitoring of digital engagement services and features.
If this sounds like the kind of challenge you would enjoy, we’d love to hear from you!
