*** This role is only for applicants based in Portugal***
Are you looking to advance your career within a diverse, vibrant hub in Lisbon? We are seeking motivated Russian-speaking Customer Support Representatives to join an international team dedicated to a major global social media platform. In this position, you will serve as the primary contact for users, helping to maintain a secure, helpful, and highly connected online community.
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Customer Care: Deliver top-tier support to Russian-speaking users through email and chat channels, handling inquiries about account access, security, and general site functionality.
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Issue Resolution: Diagnose and resolve technical glitches to guarantee a smooth user experience.
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Community Safety: Educate users on platform policies and community guidelines to promote a constructive digital atmosphere.
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Key Performance Metrics: Achieve daily productivity and quality targets while demonstrating empathy and professionalism.
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Linguistic Ability: Near-native or native proficiency in Russian, paired with a solid command of English (minimum B2 level) for training modules and internal team communication.
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Work Authorization (Mandatory): You must already possess valid Portuguese residency (Título de Residência), an official Refugee Card, or EU citizenship. Applications requiring international relocation or visa sponsorship from abroad cannot be considered.
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Background: Previous experience in a customer-facing role is advantageous but not mandatory. We offer comprehensive, paid training from day one.
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Flexibility: Ability to thrive in a fast-moving environment and work a rotating shift schedule.
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Monthly Base Pay: €1,237 Gross (distributed over 12 months).
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Hours: 40 hours per week, 5 days a week.
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Daily Schedule: 8 hours of active work plus a 1-hour unpaid lunch break.
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Shift Times: Rotational schedules operating Monday through Sunday, between the hours of 07:00 and 00:00 (Midnight).
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Professional Advancement: Clear pathways for upward mobility; we actively promote internal talent to Team Lead and Analyst positions.
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Health Coverage: Private medical insurance from day one, along with company wellness initiatives.
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Work Environment: A contemporary, tech-driven workspace featuring a diverse team representing over 50 countries.
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Social Benefits: Complimentary Portuguese language courses, corporate sports leagues, surf outings, and team-building events.
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Brand Stability: Secure employment collaborating directly with one of the most recognized names in modern tech.
