About the Company
We are looking for German-speaking Customer Consultants to join the Retention team. Your main responsibility will be handling incoming calls from customers intending to cancel their contracts, aiming to retain them through excellent service, upselling, and cross-selling where applicable.
About the Role
Your main responsibility will be handling incoming calls from customers intending to cancel their contracts, aiming to retain them through excellent service, upselling, and cross-selling where applicable.
Responsibilities
- Provide high quality customer experience.
- Advise customers on services and offers to maintain or increase their subscription value.
- Upsell and cross-sell products and services.
- Ensure a high level of customer satisfaction and loyalty.
- Meet defined quality and performance standards.
Qualifications
- Fluent in German and English (mandatory).
- Previous experience in a call center is valued but not mandatory.
- Strong customer service and communication skills.
- Resilience, flexibility, and ability to work under pressure.
- Detail-oriented, reliable, and punctual.
- Basic PC skills.
- Completed technical training or equivalent professional experience.
Work Schedule:
Monday to Friday, rotating shifts:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
Pay range and compensation package
- Basic Salary: EUR 920.00 gross/month
- Performance Bonus (up to): EUR 360.00/month
- Language Allowance (German + English): EUR 500.00/month
- Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month
- Assiduity Allowance: EUR 110.00/month
- Flex Work Allowance: EUR 60.00/month
Equal Opportunity Statement
If this opportunity matches your profile, we would be happy to receive your application!
You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.
Job Type: Full-time
Pay: 1,814.00€ - 2,174.00€ per month
Application Question(s):
- Please provide your email address and phone number:
- What is your level of proficiency in the required language?
- Are you legally eligible to work in Portugal?
- Have you applied to any job openings at Recruityard in the last 30 days?
- How many years of Sales experience do you currently have?
- Where are you based?
