At Brix IT, we build technology with purpose. We’re a specialized IT consultancy focused on tailored solutions, technical excellence, and long-term partnerships.
We believe technology is made by people, for people — and that’s why we place talent at the heart of everything we do. Here, you’ll find a transparent, collaborative environment where growth truly matters.
If you’re looking for a project built on vision, trust, and real impact, Brix might be your next step.
About the role
The selected professional will be responsible for monitoring critical IT environments, identifying alerts and incidents, performing initial troubleshooting and ensuring proper escalation to the relevant technical teams.
This role requires strong attention to detail, the ability to follow operational procedures and a service-oriented mindset, working closely with infrastructure, support, cybersecurity and project delivery teams.
Responsibilities
- Monitor IT systems, networks, servers and applications using monitoring tools such as Nagios
- Detect, analyse and respond to system alerts and incidents in real time
- Perform initial troubleshooting to support root cause identification
- Escalate critical incidents to the appropriate technical teams according to defined procedures and severity levels
- Support the monitoring of system availability, performance and backup status
- Register incidents, interventions and resolutions in ITSM or ticketing tools
- Produce regular reports on incidents, system health and performance trends
- Collaborate with infrastructure, cybersecurity, support and delivery teams to maintain service quality
- Support operational analysis and problem resolution with client-facing and internal teams
- Maintain updated knowledge of the monitored systems, applications and technical environments
- Suggest improvements to monitoring processes, alert rules and operational procedures
Requirements
- Experience in system, infrastructure or application monitoring roles
- Knowledge of monitoring tools, preferably Nagios
- Good understanding of Linux, Windows and/or IBM iSeries / IBM i5 environments
- Knowledge of TCP/IP networking concepts
- Experience with Shell scripting
- Knowledge of SQL
- Familiarity with relational databases such as Oracle, PostgreSQL and/or SQL Server
- Ability to perform initial troubleshooting and follow incident management procedures
- Experience using ITSM or ticketing systems
- Strong attention to detail and ability to work according to defined processes
- Good analytical and problem-solving skills
- Ability to manage multiple alerts or incidents simultaneously
- Fluent in English and French
Nice to have
- Previous experience in production, operations or managed services environments
- Knowledge of backup monitoring and system availability controls
- Experience working with infrastructure, cybersecurity or application support teams
- Familiarity with ITIL-based processes
- Experience in international or multi-team delivery contexts
Why Brix:
At Brix IT, we care about what really matters: people, balance, and continuous growth.
Personalized career development: Your career path is built with you — based on your short and long-term goals and shaped to match your pace.
Projects with purpose: We work with clients across multiple industries, giving you exposure to different challenges and meaningful tech experiences.
Ongoing learning: From tech certifications to soft skills training, we support your growth through tailored learning opportunities.
Flexible work models: Remote, hybrid, or onsite — we adapt to what makes sense for you and for each project.
Human-centered culture: We’re a close-knit team with real transparency and care. We value genuine relationships, collaboration, and the well-being of those who grow with us.
Well-being matters: We know that performance depends on a healthy balance between personal and professional life. That’s why we promote a respectful, supportive environment that encourages responsible time management — recognizing well-being as key to sustainable, high-quality performance.
