Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.
Location: Lisbon (Santos), Portugal
Employment Type: Full-time
Salary: Competitive + benefits
Key Responsibilities:
Assist customers via phone, email, and chat, ensuring excellent service.
Troubleshoot and resolve technical issues efficiently.
Provide clear solutions to customer complaints within the required timeframe.
Collaborate with internal teams to escalate complex cases when needed.
Keep records of interactions and document troubleshooting steps.
Stay updated on platform features to provide accurate support.
Fluent German (C2) & English (B2+).
Strong verbal & written communication skills.
Ability to simplify technical language for non-technical users.
Resilient and adaptable personality, able to stay calm under pressure.
Strong problem-solving skills and attention to detail.
A team player with the ability to work independently.
Attractive salary & performance bonuses.
Private health insurance for peace of mind.
Meal & transportation allowances.
Relocation support & accommodation assistance.
Monday to Friday schedule (09 AM - 06 PM, weekly rotation).
Be part of a dynamic & friendly team in a creative, fast-paced environment.
Career growth opportunities with training & skill development programs.
Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!
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