In this job, you do more than just answer questions—you represent the brand. Whether a customer needs help getting into their account, connecting their devices, or using a new app, you will calmly and friendly guide them to a fix.
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Answer Questions: Take incoming phone calls and chats from Polish-speaking customers in a polite and helpful way.
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Fix Tech Issues: Find and solve problems with device connections, software updates, and cloud services.
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Handle Accounts Safely: Help customers with private data, password changes, and subscriptions while keeping their information secure.
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Teach Customers: Patiently explain how to use products in simple terms that anyone can understand.
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Keep Records: Type notes about every customer chat into our global system.
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Language Skills: You must speak native or near-native Polish. You also need to speak good English to handle training and use our work tools.
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Flexibility: You are okay with fast changes to software and rules.
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Good Communication: You love helping people and can explain tricky tech problems in simple words.
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Tech Skills: You like electronics and want to learn how our operating systems work.
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Experience: Background in customer service is nice to have, but a good attitude and quick learning matter most. We will train you!
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Location: You must already live legally in Portugal and have your local tax, social security, and residency papers.
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Home Office: You need a quiet, private room to work in and fast, reliable fiber internet.
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Hours: You must be able to work changing shifts, which will sometimes include weekends.
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100% Work from Home: No daily travel. We send you the computer and extra gear you need.
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Paid Training: Long and detailed training to teach you about the products and how to talk to customers.
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Good Pay: A steady base salary plus monthly bonuses for good work and language skills, along with a daily food allowance.
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Health Benefits: Private health insurance starting on your very first day.
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Great Work Culture: A friendly, diverse team that supports your growth.
If you love tech and enjoy helping others, we would love to hear from you!
