German Customer Care for Online Marketing in Lisbon (m/f) - Teleperformance Portugal

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world’s information more accessible and useful!

Responsibility

Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
Address issues via chat, email or phone channels, following operating procedures;
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile

Excellent communication skills in German;
Bachelor's degree (preferred);
Minimum 6 months of relevant customer care experience;
General understanding of online marketing products/services being supported;
Excellent communication skills;
Problem-solving skills;
Dynamic and organized.

Our Offer

Work Location: Lisbon - Oeiras;
International career in a multicultural environment;
Training and familiarization phase;
Opportunity to grow in a multinational company;
Free Portuguese language courses, surfing, soft trekking and much more.

call center, customer service, customer support, german, deutsch, atendimento ao cliente, contact center, alemão, apoio ao cliente, customer care

Candidate-se agora