The International Team for Implantology (ITI), is united by a shared purpose: advancing excellence in implant dentistry for the benefit of patients worldwide. As a global network of clinicians, researchers, and educators, we foster collaboration, knowledge exchange, and continuous learning to drive innovation and improve standards of care. Guided by scientific integrity and a commitment to education, we empower professionals at every stage of their journey to grow, connect, and lead. Together, we’re not only shaping the future of implant dentistry we’re building a community that elevates practice, inspires progress, and ultimately enhances lives across the globe.
We are seeking an IT Operations & Service Management Specialist to join our growing IT team. In the early phase of this role, the primary focus will be on day-to-day IT operations including system maintenance, infrastructure support, and troubleshooting. Over time, as we continue to evolve, a significant portion of the role will transition into strengthening IT Service Management capabilities. This includes contributing to the design, rollout, and continuous improvement of ITSM processes to support scalability and operational excellence.
This position is ideal for a hands-on operations professional who is also motivated to develop strong service management skills and grow into a key contributor to our IT service delivery framework.
Key Responsibilities
Initial Focus: IT Operations
- Monitor and maintain IT infrastructure including servers, networks, endpoints, and business applications
- Managing/administering Microsoft 365 environments.
- Execute system updates, patches, backups, and routine maintenance tasks
- Troubleshoot and resolve incidents quickly, ensuring minimal downtime and strong 2nd level user support
- Ensure security and compliance standards are met across systems and devices
- Maintain accurate documentation for infrastructure configurations, incidents, and procedures
Growing Focus: IT Service Management
- Support the development and implementation of IT Service Management processes and standards
- Contribute to incident, change, request, and problem management workflows
- Participate in defining SLAs, reporting metrics, and improving IT service delivery outcomes
- Work collaboratively with internal stakeholders to understand service needs and enhance service quality
- Help build a user-centric, process-driven IT service culture across the organization
Your Profile - Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Proven experience in IT operations and or infrastructure support
- Proven experience in IT operations or a similar role, with strong hands-on experience in Microsoft 365 tools such as Azure, Entra, Powerpages and Dynamics.
- Solid understanding of network administration, server management, and cybersecurity principles
- Strong troubleshooting and analytical skills with a structured approach to problem solving
- Ability to produce clear and maintainable technical documentation
- Strong communication skills and ability to collaborate with business and technical stakeholders
Required Skills
- Experience with Microsoft 365 platforms and services, especially Azure, Entra, Dynamics and Powerpages
Preferred Skills
- Experience or interest in IT Service Management frameworks (ITIL or similar)
- Knowledge of ITSM tools and ticketing workflows
- Experience with cloud platforms (AWS, Azure)
- Experience for automation and efficiency improvements
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
