ServiceNow Manager

Accenture -
Lisboa

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Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.

Job Summary

We are seeking a highly qualified professional to join our team as a ServiceNow Manager. As an essential part of our team, you will be responsible for lead teams and migration projects, including platform upgrades, version changes, and service location transitions.

Qualifications

6+ years of experience in roles related to ServiceNow within enterprise environments.
Expert-level proficiency in ServiceNow, acting as a technical reference and subject matter expert.
Strong and advanced knowledge of IT Service Management (ITSM) frameworks and best practices (e.g., ITIL).
Proven experience managing multiple projects simultaneously.
Demonstrated ability to lead and technically mentor teams, including developers, consultants, and analysts.
Hands-on experience leading migration projects, including platform upgrades, version changes, and service location transitions.
Experience designing and building new infrastructure environments aligned with evolving business needs.
Experience collaborating with technical and non-technical stakeholders to support decision-making.
Fluency in Portuguese and technical English is mandatory.

Responsibilities

Act as a ServiceNow Subject Matter Expert, providing technical and functional leadership across projects.
Manage and coordinate multiple ServiceNow projects in parallel, ensuring delivery on time, within scope, and on budget.
Lead the execution of migration initiatives, including infrastructure upgrades, platform version updates, and service location changes.
Provide technical guidance and mentorship to internal teams, promoting best practices and continuous improvement.
Ensure the correct implementation and optimization of ITSM processes in alignment with enterprise standards.
Collaborate closely with business stakeholders, technical teams, and external partners.
Actively contribute to new business opportunities, supporting pre-sales activities, solution design, and project scoping.
Ensure the technical quality of delivered solutions and compliance with defined requirements and standards.

Nice to Have

Advanced proficiency in ServiceNow Human Resource Service Delivery (HRSD).
Intermediate knowledge of IT Infrastructure Operations.
ServiceNow certifications (CSA, CIS, ITSM, HRSD, or related).
Experience in consulting environments or managed services.

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