Accenture Industry and Enterprise
In today’s business environment, growth isn’t just about building value – it’s fundamental to long‑term business survival. So how do organizations sustain themselves? The key is a new operating model—one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise, you will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
What You’ll Do
Team Lead is responsible for managing a team of Analysts handling end-to-end transaction payments screening process. The Team Lead serves as the bridge between operations management and analysts, overseeing daily workflow, quality, and performance while maintaining strong adherence to the risk-based approach and regulatory standards.
Key Responsibilities
1. People and Performance Management
Lead, coach, and develop a team of analysts to achieve productivity, quality, and SLA targets.
Conduct regular one-on-ones, performance reviews, and feedback sessions to foster continuous improvement.
Identify training needs and collaborate with QC and Training SMEs to close knowledge or skill gaps.
Utilize data analytics to monitor trend analysis, KPI reporting, and quality metrics to drive performance improvements.
Promote team engagement and accountability in line with company values and client expectations.
2. Operational Delivery
Oversee and support day-to-day investigation workflow — allocation, prioritization, case handling and case review — to ensure timely and accurate completion of alerts.
Monitor individual and team performance metrics (throughput, quality, turnaround time) and drive corrective action when needed.
Maintain clear audit trails, escalation logs, and adherence to case documentation standards.
3. Quality and Compliance Oversight
Partner with QC and QA teams to ensure error rates remain within acceptable thresholds.
Conduct regular spot-checks or peer reviews to reinforce work quality and consistency.
Act as first point of escalation for operational or procedural issues raised by analysts.
Reinforce adherence to AML regulations and specific policies.
4. Risk and Escalation Management
Identify potential red flags, frauds trends and patterns, typologies, or emerging risks in daily operations, with strong emphasis on detecting new and evolving typologies.
Escalate unusual trends, potential control gaps, or high-risk cases to Operations Manager or designated contacts.
Support internal audits and ensure the team maintains full audit readiness and compliance with record-keeping requirements.
5. Process and Stakeholder Collaboration
Work closely with cross-functional teams (Training, QC, Reporting, Delivery Excellence) to streamline workflows and enhance investigation efficiency.
Participate in calibration and governance sessions to align standards across delivery locations.
Contribute to process improvement initiatives and suggest automation or analytics-driven enhancements.
What You Bring
Bachelor’s degree in finance, Economics, Business, Law, or related field.
English level: C1 (advanced proficiency required).
Must possess a valid work permit or hold European Union/Schengen citizenship
Experience
At least 2 years of leadership experience in managing teams
3-5 years total experience in AML or Financial Crime Operations.
Certifications
Nice to have At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist.
Skills
Ability to perform effectively in a fast-paced environment and adapt flexibly to change management needs.
Deep understanding of AML typologies, red-flag indicators, and regulatory obligations.
Excellent leadership, communication, and analytical decision-making skills.
Impecable communication skills (written and verbal).
Detail oriented
Flexibility and Adaptability to fast passed work environments
Focus on Quality, Production and Service delivery excellence.
Working Conditions:
May be required to work on Client-observed holidays and local holidays
Weekend availability may be required
Overtime may be required to meet deadlines or project needs
Legal: Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal.
You must submit your CV in English.
What We Offer
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Health insurance
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Life Insurance and Pension Plan Programs
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Free medical services at the office (Physician, Nutritionist, Psychologist)
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Wellness programs
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Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
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Employee Share Purchase Plan
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Personalized training paths and access to Udemy and Plurisight Plataforms
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Flex-ability program (financial and flexible support for people with disabilities)
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Special banking conditions
