Our Mission
Ivy Partners is a Swiss consulting firm that supports businesses in overcoming strategic, technological, and organizational challenges.
We are committed to offering our team members a career that enhances both their personal and professional development. We support their skills development and offer genuine career advancement opportunities.
As an Integrations Specialist at Ivy Partners, you will:
- Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance.
- Investigate and resolve incidents within agreed SLA timelines.
- Perform platform analysis, troubleshoot, analyze logs, and identify operational issues causes.
- Escalate complex issues to senior engineers as needed.
- Support daily operational activities and service requests, including deployment, release, and change implementations.
- Document incidents, resolutions, maintain operational documentation, and update knowledge base articles.
- Identify recurring issues and recommend improvements.
- Assist in root cause analysis and develop simple automation scripts for repetitive tasks.
- Manage production support meetings and participate in operational reviews.
- Support the Flex Gateway Platform setup and participate in on-call activities for major incident resolutions when required.
