Portugal · Remote · Full-time · Start date: May 2026
ABOUT THE ROLE
Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch-speaking customers with account enquiries, transaction support, and general platform questions — delivering a fast, reliable, and professional experience in a fully remote setup.
RESPONSIBILITIES
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Handle inbound contacts from Dutch-speaking customers via digital channels — resolving enquiries related to accounts, transactions, and platform features
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Investigate and resolve issues accurately and within agreed timeframes
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Maintain a high standard of written and verbal communication at all times
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Log and update all interactions in the CRM system following internal guidelines
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Escalate complex cases when necessary and follow up to ensure resolution
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Contribute to team KPIs around quality, productivity, and customer satisfaction
REQUIREMENTS
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C2 level of Dutch and B2+ level of English — written and spoken
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Currently based in Portugal mainland (mandatory — no relocation package available for this role)
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Strong written communication skills — comfortable handling digital-first customer interactions
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Detail-oriented and reliable, able to work independently in a remote environment
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Previous experience in customer service or fintech support is a plus
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Eligible to work in Portugal (EU ID, residence permit, or valid work visa)
SCHEDULE
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Monday to Friday — 08:00 to 17:00
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Days off: Saturday and Sunday
WHAT WE OFFER
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Full-time remote contract (6 months, renewable) — work from anywhere in Portugal mainland
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Meal allowance: 7.63€ per working day
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Welcome bonus paid monthly during the first year of employment
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Health insurance from day one
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Referral programme — earn up to €2,000 per successful referral
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Clear career progression within a multicultural and growing team
