We are looking for a Roaming Operations Engineer L1.5 to join the team responsible for the operation and support of International Roaming services.
The primary objective of this role is to ensure continuous monitoring of services, initial incident detection and handling, alarm management, and operational oversight of roaming platforms, ensuring service availability and quality for customers.
The candidate will be part of a 24x7 operational environment, working closely with specialized support teams, vendors, suppliers, and international operators.
Key Responsibilities:
- Monitor International Roaming services and platforms on a 24x7 basis.
- Identify, analyze, and categorize incidents and service degradations.
- Perform first-level troubleshooting according to established operational procedures.
- Open, update, and track tickets through to resolution and closure.
- Escalate incidents to L2/L3 teams, vendors, or partner operators when required.
- Ensure compliance with established SLAs and operational procedures.
- Participate in maintenance activities and planned works.
- Produce operational records and reports.
- Contribute to the continuous improvement of operational processes and identify automation opportunities.
