Description du poste
SCCM/MECM Management:
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Manage and maintain SCCM/MECM infrastructure while ensuring a seamless user experience during application, operating system, and update deployments.
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Design simplified deployment processes to minimize disruptions for end users.
Microsoft Intune Administration:
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Configure MDM (Mobile Device Management) and MAM (Mobile Application Management) policies focused on ease of use.
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Effectively manage devices, ensuring users can securely and easily access resources.
Microsoft Teams and M365 Optimization:
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Configure and administer Microsoft Teams to deliver an optimal collaborative experience, including seamless integration with other tools.
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Oversee the customization of M365 applications (Outlook, SharePoint, OneDrive) to enhance efficiency and user satisfaction.
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Train users on key functionalities while addressing their needs and preferences.
Enterprise Data Management (EDM):
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Ensure data organization promotes quick and intuitive access for end users.
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Collaborate with stakeholders to develop user-friendly and business-relevant data visualization solutions.
User Experience (UX):
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Adopt a user-centered approach for every deployed solution, integrating end-user feedback into design and configuration processes.
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Conduct workshops or user tests to evaluate and improve deployed tools.
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Optimize processes related to collaboration and management tools to deliver an intuitive and frictionless experience.
Security and Compliance:
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Implement robust security policies without compromising user experience, leveraging tools like Azure AD and Microsoft Defender.
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Ensure a balance between regulatory compliance and ease of use.
Weekly Application Version Reporting:
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Prepare and distribute weekly reports on the status of application versions deployed across the user environment.
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Identify outdated or incompatible applications and propose action plans for updates or replacements.
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Collaborate with IT teams to ensure all critical applications are updated in line with security requirements and best practices.
Proactive Obsolescence Monitoring:
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Implement automated processes to track application versions and highlight critical milestones (e.g., end-of-support deadlines).
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Develop an update schedule based on application life cycles and organizational priorities.
User Communication and Awareness:
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Provide advance notifications to users about major updates and changes affecting their work environment.
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Train teams on the importance of maintaining an up-to-date software environment to ensure productivity and security.
Automation of Reporting:
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Utilize tools like Power BI, Microsoft Endpoint Manager and Intune to automate the generation and distribution of reports to stakeholders.
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Ensure reports include key metrics such as:
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Percentage of up-to-date applications.
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Applications approaching end-of-life.
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Compliance status of devices.
Document processes, configurations, and procedures to ensure efficient system management.
