- Geographic Constraint: Strictly restricted to applicants who already reside in Portugal.
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Workplace: Lisbon (Based on-site at our international corporate facility).
Looking to build an international career in one of Europe's most sun-drenched coastal capitals? We are recruiting enthusiastic Ukrainian speakers to join our multicultural, cross-border corporate center in Lisbon.
In this position, you will serve as a frontline protector for the global community of an iconic social media platform. You will be part of a high-energy department tasked with maintaining a secure, inclusive, and supportive online experience for millions of daily active members.
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Gross Income: €1,237 monthly (distributed across 12 standard annual payments).
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Time Commitment: 40 hours a week (5 working days per week, 8 hours daily, plus a 60-minute lunch break).
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Shift Schedule: Flexible, rotating rosters operating Monday to Sunday between 07:00 and 00:00 (Midnight).
As an Online Safety Specialist, your goal is to protect platform integrity and execute community policies through the following actions:
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Submissions Audit: Evaluate user-generated uploads—including profiles, video files, images, and text posts—to verify strict alignment with company guidelines.
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Ecosystem Defence: Spot, flag, and remove abusive, fraudulent, or malicious activity to help sustain a healthy online environment.
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User Escalations: Investigate and resolve user appeals, safety flags, and account suspensions with deep procedural accuracy.
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Metric Goals: Maintain an objective viewpoint and empathetic stance while hitting targeted benchmarks for processing speed and review quality.
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Language Skills: Native or near-native mastery of Ukrainian, paired with business English skills (minimum B2 level) to independently follow internal training tracks and company communications.
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Work Authorization: Must hold valid EU citizenship, a legal Portuguese Residence Card (Título de Residência), or official Refugee Status.
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Psychological Resilience: Capable of calmly reviewing sensitive online media and adapting smoothly to a dynamic, rotating work schedule.
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Prior experience in online moderation or customer relations is a plus but entirely optional. We provide fully paid, comprehensive corporate onboarding to set you up for success.
To make your move to the capital stress-free, we provide comprehensive relocation support for employees transitioning to Lisbon from other Portuguese municipalities:
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Travel Stipend: Full reimbursement for your initial travel tickets to Lisbon.
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Settling-In Housing: Direct access to a private bedroom in a shared company-managed flat upon your arrival.
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Bureaucracy Guidance: Hands-on assistance from our staff to update your Portuguese tax number (NIF), social security records, and city hall registrations.
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Career Development: We are committed to internal mobility, actively preparing frontline staff to step into future positions as Quality Auditors, Instructors, and Team Leads.
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Health & Wellness: Comprehensive private medical insurance, professional psychological counseling, and structured corporate wellness initiatives.
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International Environment: Work out of a high-tech corporate office alongside a diverse team representing more than 50 nationalities.
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Social Perks: Free Portuguese language classes, company-sponsored sports teams, surfing sessions, and regular team gatherings.
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Job Stability: Financial security tied to a dependable monthly wage while representing a household name in the modern tech sector.
