Network Engineer - Operations (Maturity L3+)

Accenture -
Lisboa

Candidate-se agora

Detalhes da oferta

Período Integral

Descrição completa da oferta

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.

Job Summary

We are seeking a highly qualified professional to join our team as a Network Operations Engineer (MS NOC). This role is responsible for operating and stabilizing day-to-day network services through configuration, troubleshooting, documentation, and continuous improvement contributions within the MS-NOC Services framework.

Qualifications

Minimum of 5+ years of experience in network operations or engineering
Operational maturity level 3 or higher (skilled / independent)
Proven ability to resolve the majority o operational issues independently
Experience engaging vendors for deep technical defects or structural changes
Strong understanding of ITIL-aligned operational processes

Responsibilities

Operate day-to-day network services, including proactive monitoring, incident handling, troubleshooting, and controlled change execution
Perform L2/L3 configuration and troubleshooting across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect domains
Execute incident, problem, and change activities using ServiceNow in line with defined processes
Produce high-quality operational records, including ticket closure notes, configuration changes, topology updates, and documentation
Support root cause analysis activities and contribute to post-incident reviews
Participate in operational governance forums and contribute to service improvement initiatives
Collaborate with vendors and internal teams to restore services and improve network stability

Technical Skills (Must-Have)

Solid L2/L3 networking knowledge with hands-on operational experience
Strong troubleshooting and configuration skills across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect fundamentals
Experience with monitoring and observability platforms such as Zabbix, SolarWinds, and Grafana
Strong ITSM execution discipline using ServiceNow
Consistent documentation practices using tools such as Confluence
Familiarity with automation and programmability concepts, including scripts, APIs, and structured data formats (JSON, YAML)

Certifications (Expected)

CCNA or equivalent certification
CompTIA Network+
ITIL Foundation
Cloud Networking certification or equivalent knowledge

Nice to Have

Experience in multi-region or enterprise-scale network environments
Basic scripting skills (e.g., Python) for operational automation
Exposure to intent-based networking or advanced telemetry
Experience working in regulated or tender-based service environments

Additional Information

Work Model: Hybrid
Location: Lisbon or Porto

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