- Location: Work from Home (1 month on-site training in Lisbon)
- Schedule: Monday–Friday, 08:00–17:00 (weekends off)
- Salary: 1,100 € + 80 € complexity bonus
About the project:
We are currently looking for a Dutch (C2) & English (B2) speaking Customer Service Specialist to join a dynamic team supporting a global financial technology company operating an online payments platform across multiple countries.
This position combines customer support and collections activities, requiring strong communication skills, negotiation abilities, and attention to detail.
Responsibilities:
- Handling inbound & outbound calls (customer support + collections)
- Negotiating payments and securing promise-to-pay commitments
- Assisting with account funding and transactions
- Resolving account and collections inquiries
- Supporting vulnerable customers and insolvency cases
- Updating internal systems and arranging call-backs when needed
Requirements:
- 1–2 years of customer service experience (call center/retail/hospitality preferred)
- Dutch language at minimum C2 level
- English language at a minimum B2 level
- You can work remotely within Portugal
- Comfortable using Microsoft Office and online systems
- Ability to multitask and work independently
What we offer:
- Salary: 1,100 € gross x 14 times per year
- Complexity bonus: up to 80€ gross per month
- Stable Monday–Friday schedule
- Remote work within Portugal
Start your new career with us!
We’re hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You’ll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you’ll be happy with.
By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
#DutLis
Job Type: Full-time
Pay: 1,100.00€ - 1,200.00€ per month
Application Question(s):
- When can you start working?
Experience:
- customer service: 1 year (Required)
Language:
- Dutch (Required)
- English (Required)
Location:
Work Location: Remote
