As a Customer Support Representative, you will provide support to users via inbound calls. Your responsibilities will include understanding, reviewing, and resolving issues related to the company’s platform, as well as escalating cases when necessary.
Key Responsibilities:
Handle inbound calls.
Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to the company in accordance with its procedures.
For Content Moderator
As a Content Moderator, you will guarantee products and services standards into the e-commerce platform. Your responsibilities include rational decision making with local market expertise as well as guaranteeing standards of quality while reviewing content.
Key Responsibilities:
Become and remain knowledgeable and passionate about leading e-commerce products and services standards.
Review contents within agreed latency Service Levels and standards of quality.
Capable of ensuring policy/legal compliance and safety of content uploaded to the platform.
Flexible to policy changes, shifting schedules while being dedicated to standard operating protocols.
Escalate issues to the company in accordance with its procedures.
Requirements:
Speak full fluency Italian level language skill (C1 minimum);
Speak English B2;
Ability to work independently and/or in a team;
Problem solving-skills;
Good communications skills (both verbal and written);
Positive attitude;
Ambitious.
Note: Portuguese Residence card, or EU passport is required for NON-EU candidates.
Benefits:
Competitive salary;
Meal allowance;
Performance Bonus;
Private health insurance after contract signature;
You will have a 2 or 3 week training session that will be paid as well.
To apply, please send your CV in English including your full name, phone number, and personal email address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Pagamento: 1 050,00€ - 1 500,00€ por mês
Localização do trabalho: Presencial
