Join a global leader in digital payments and become part of a fast-paced international team supporting customers across multiple markets.
We are currently looking for French-speaking Customer Service professionals based in Lisbon to join a Payment Solutions team focused on delivering high-quality support and seamless customer experiences.
Location: Lisbon (On-site)
Start date: 04/06/2026
Contract type: CDD (6 months)
Days off: 2 rotating days per week
You will be part of a customer support team within the payments sector, assisting users with inquiries related to transactions, account issues, and service-related requests. The role requires accuracy, empathy, and strong communication skills to ensure a smooth customer experience.
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Provide customer support via phone, email, and chat
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Assist with payment-related questions and account inquiries
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Resolve customer issues in a timely and professional manner
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Ensure compliance with internal procedures and quality standards
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Deliver a high level of customer satisfaction in every interaction
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Work closely with an international support team
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Fluent French communication skills
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Strong English level (C1 required – validated via Harver assessment)
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At least 1 year of experience in Customer Service
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Strong customer-focused mindset and problem-solving ability
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Ability to work efficiently in a 24/7 rotating shift environment
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Based in Lisbon or willing to relocate
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Experience in a global payments environment
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Structured training and onboarding program
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International and multicultural work setting
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Opportunity to develop within the fintech and customer service sector
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Competitive compensation package with attendance bonus
