Sr. Associate - Insurance Broker
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Insurance_Credit Control_Senior Associate_English
Responsibilities
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Ensure accurate and timely data entry and quality checks on cash receipts, including support for cleansing and mass change processing projects.
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Process and dispatch standard letters and emails as needed.
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Deliver exceptional service standards and key performance indicators (KPIs), keeping relevant data updated.
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Liaise with internal and external parties to resolve queries efficiently.
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Manage the debt process, reconcile broker account differences, disburse cash, and recover overdue debts.
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Chase remittances to ensure timely cash allocation.
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Distribute monthly statements of overdue accounts to clients, resolving questions promptly with senior colleagues.
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Release monthly dunning letters to remind clients and brokers of overdue payments.
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Analyze aging reports and allocate portfolios for clarity.
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Identify and allocate unallocated cash.
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Manage robotic process automation (RPA) to support business functions.
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Ensure compliance with regulatory, tax, corporate, and other requirements.
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Support compliance checks within the credit control team and specialize in systems like I90, Merlin, Magic, and MI.
Qualifications
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Graduate or possess a professional qualification in finance-related disciplines like credit control, finance, or administrative functions.
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Proficient in written and spoken English.
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Strong interpersonal skills and enjoy teamwork.
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Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
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Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
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Patient and respectful towards clients while being professionally firm in debt recovery.
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Proficient in Excel and Outlook.
Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certifications
Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Compliance Officer (CCO) - VskillsVskills, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)
Required Skills
Fraud Management, Insurance, Property & Casualty Insurance, Quality Management
Language
English (Required)
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Fixed Term (Fixed Term)
Job End Date
2027-07-31
Master Skill List -
Insurance Broker
Remote Type -
Hybrid
Work Shift -
Standard (Portugal)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
