To strengthen our global IT operations, we are looking for a service-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal - Albergaria-a-Velha. In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.
What can you expect?
- Technical Support (1st & 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and escalate complex issues when necessary.
- Customer & Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.
- Incident & Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.
- User & Account Administration: Support user and account management activities, ensuring proper access rights and system availability.
- Knowledge Management: Create and maintain knowledge base articles to support efficient problem-solving and knowledge sharing.
- IT Project Support: Contribute to IT-related development projects and support the implementation of new solutions and improvements.
- External Provider Coordination: Coordinate and manage external IT service providers to ensure high-quality service delivery.
- Cross-functional collaboration: Collaborate with different teams – R&D (3rd level support); Product Management; Sales; Quality and Subject Matter Experts.
- A responsible role in an internationally operating company
- Close collaboration with international teams and stakeholders
- An international working environment with diverse technical challenges
- Opportunities to contribute to IT projects and continuous improvement initiatives
- Competitive remuneration and attractive benefits
- Education: Completed vocational training or degree in IT, Telecommunications, or a related field.
- Experience: 2–5 years of relevant professional experience in IT support or a similar role.
- Technical Know-how: Experience with ticketing systems; Knowledge of cloud-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)
- Working Style: Structured, analytical, and solution-oriented, with strong problem-solving skills and the ability to manage priorities effectively under time pressure.
- Communication: Strong communication skills with a customer- and service-oriented mindset. Ability to interact with diverse user groups and international stakeholders.
- Languages: Very good written and spoken English (German is a plus).
You would like to know more about our job vacancy? Please get in touch with Frau Ana Mauricio email: [email protected].
We are looking forward to receiving your application via Online-Portal.
Testo SE & Co. KGaA, Albergaria-a-Velha
