About Secret Patio Lisbon
Located in Lisbon’s historic centre, between the vibrant neighbourhoods of Santos and Bairro Alto, Secret Patio Lisbon offers a peaceful retreat in the heart of the city. Tucked away from the busy streets, the hotel combines a relaxed atmosphere with a prime location, allowing guests to experience Lisbon at their own pace.
Secret Patio Lisbon offers a range of accommodation options to suit different travel styles, including private dorms, family rooms, compact rooms, and standard rooms. All rooms are comfortable, thoughtfully designed, and decorated in a modern, welcoming style to ensure a pleasant and restful stay.
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About The Role
We are seeking a highly skilled and forward-thinking Hotel Manager to lead the operations of the Secret Patio Lisbon property. This role blends traditional hotel leadership with Habyt’s innovative model.
You will own the property's operational success, drive financial performance, build and manage the team, and ensure an exceptional guest experience. This role is pivotal to bringing Secret Patio to life and positioning it as Lisbon's leading sustainable property.
The Hotel Manager will be responsible for the operational planning and ongoing management of this flagship property.
Key Responsibilities
1. Operational
- Lead operational activities, including FFE planning and coordination with design, construction, and procurement teams.
- Develop SOPs for the property aligned with Habyt standards.
- Support recruitment and onboarding of all property staff.
- Establish processes for handover acceptance from the landlord, including snagging, compliance, and safety checks.
2. Strategic & Commercial Leadership
- Develop operational and commercial strategies that drive occupancy, ADR, profitability, and guest retention.
- Analyse Lisbon's hospitality market to identify opportunities and guide pricing and segmentation strategies.
- Contribute to business plans and forecast reporting required under the Masterlease structure.
- Align operational goals with overall Habyt performance.
3. Operational Excellence
- Ensure the smooth daily operation of all areas: Guest Experience (front office), housekeeping, community spaces, maintenance, and short-stay services.
- Implement and monitor quality control systems to maintain building standards across 70 units.
- Overseen the upkeep of all sustainability features, including façade greening, roof systems, and other assets.
- Oversee preventative maintenance programs to minimise downtime and protect asset value.
- Support the implementation and operations of the Habyt Café concept, working closely with F&B partners and internal teams to secure quality, service consistency, and cost control.
4. Guest Experience
- Champion a welcoming, modern, and service-oriented environment for all hotel guests.
- Build systems for rapid resolution of issues and feedback, tailored to both long-stay needs and short-stay hospitality expectations.
5. Team Leadership & Culture
- Hire, train, and develop high-performing teams across operations, front desk, housekeeping, and maintenance.
- Promote a culture of continuous improvement, accountability, and collaboration.
- Ensure compliance with Portuguese labour laws and Habyt HR standards.
6. Financial Management
- Manage operating budgets, control costs, and ensure the property meets financial KPIs under the Masterlease obligations.
- Track performance through regular analysis of P&L, occupancy, revenue mix, cost ratios, and payroll forecasting.
- Optimise OPEX while protecting quality and guest experience.
7. Sales, Revenue & Stakeholder Collaboration
- Collaborate closely with Revenue Management, Sales, and Marketing teams to support distribution strategies and targeted campaigns.
- Monitor booking channels, short-stay demand trends, and performance reports.
8. Compliance & Risk Management
- Ensure adherence to all Portuguese regulations, safety protocols, fire protection laws, and Habyt operational standards.
- Conduct recurring audits and implement corrective actions.
- Maintain complete documentation for inspections, licensing, and regulatory compliance.
Must-have:
- Proven experience as a Hotel Manager, Resident or Building Manager, Operations Manager, or similar in hotels, serviced apartments, or flexible living.
- Strong knowledge of operational standards, hospitality laws, and facility management.
- Experience with large-scale properties (200+ units preferred).
- Excellent leadership and people management skills.
- Financial literacy and demonstrated ability to manage P&L responsibility.
- Fluency in Portuguese and English; Other languages are welcome.
Nice-to-have:
- Experience in opening / renovation environments.
- Background in short-stay hospitality concept.
- Knowledge of sustainability-oriented building operations.
- Familiarity with MEWS or similar PMS platforms.
Why Join Habyt?
- Be part of one of Lisbon’s most innovative sustainable studiohouse projects.
- Work in a high-growth, forward-thinking international organisation.
- Lead a flagship property in the heart of Lisbon’s historic zone.
- Shape the future of flexible, sustainable, digital-first living in Europe.
