We are seeking an engaging, service-minded Dutch Customer Experience Specialist to represent a world-leading German luxury car brand.
In this role, you will serve as the dedicated voice for Dutch-speaking vehicle owners, drivers, and partner centers. You will address inquiries concerning vehicle functionalities, digital connected services, warranty coverage, and routine upkeep—ensuring every interaction reflects elite service standards.
Important: This role is strictly remote within Portugal. Applicants must already reside in the country with full work authorization.
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Client Interaction: Address incoming phone calls, emails, and live messaging from Dutch customers, delivering prompt and customized solutions.
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Problem-Solving & Tech Support: Assist vehicle owners with mobile application features, digital dashboard tools, and general technical questions.
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Data Management: Log all client contacts and updates thoroughly inside our customer relationship software.
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Internal Collaboration: Partner with local service centers and technical back-office teams to settle complex customer cases.
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Brand Quality: Maintain a high standard of professional courtesy that aligns with an iconic, top-tier automotive name.
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Language Proficiency: C1/C2 level command of Dutch (oral and written) plus B2 level English.
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Legal Status: Current residence in Portugal with registered local tax/social security credentials (NIF/NISS) and valid work rights.
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Home Setup: Access to a fast, stable internet connection.
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Practical background in customer assistance, helpdesk operations, or client hospitality (automotive or premium product experience is a plus).
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Outstanding active listening abilities paired with an empathetic, client-focused mindset.
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Ability to comfortably navigate concurrent digital systems and software.
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Structured, detail-oriented approach to task handling.
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Base Earnings: €1,100 gross/month
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Attendance Reward: €80 gross/month
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Daily Meal Voucher: €7.63 per day worked (credited to a meal card)
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Fully compensated initial onboarding and training program
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100% Remote Flexibility: Perform your duties from any Portuguese region.
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IT Equipment Furnished: Complete hardware package supplied directly to your home (computer, headset, and security assets).
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Guaranteed Rest Days: Fixed Monday-to-Friday schedule—Saturdays and Sundays off.
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Inclusive, international team structure with room for professional progression.
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Continuous learning opportunities and employee wellness perks.
Interested in supporting a premier automotive brand from your home in Portugal? Submit your updated CV (in English or Dutch) today to initiate your application.
